May I know the hourly rate, rounded to the nearest hour? The hourly rate may vary depending on the operating system (OS) and the storage space allocated to your instance. Hourly pricing is calculated based on the actual duration your instance remains active, and you are only charged for the time used. For a
Why does Cloudflare still show my old nameservers after I updated them? When you update your nameservers, it can take 24–48 hours (sometimes up to 72 hours) for the changes to fully update across the internet (DNS propagation). Until then, some systems may still display your old nameservers. If it’s been more than 48
Cloud Instance Default Username (Linux) For Linux Cloud Instances, what are the default usernames based on OS? For our Linux-based Cloud Instances, each distribution comes with a default system username that reflects the OS you’re using. Here’s a breakdown of the most common ones: Ubuntu: ubuntu CentOS: centos AlmaLinux: almalinux Rocky Linux: rocky Debian: debian
Can my service or orders be reassigned to a new email? Yes, your services can be reassigned to a new email, but the process depends on your request: If you want all services under your current account to use a new primary email, please send a request from your current registered email to cs@ipserverone.com or
Can I transfer my service orders to another email account? May we confirm for service order if you are referring to the services you have purchased under your account, and whether you intend to change the ownership from the current email to another email? If there is only one service under the account, or if
What steps should I take if I have already clicked on a link in a scam or spam email? If you have clicked on a suspicious link, we recommend taking these immediate steps: Do not provide any personal or login information on the page. Change your account passwords right away, especially if you entered any
What should I do if I receive a scam message or email? If you receive a suspicious or scam message, please do not click on any links or provide any personal information. You may forward the message to support@ipserverone.com if you would like us to verify it, and our team will reconfirm for you.
How can I check if my phone number is blocked due to too many verification attempts for Portal verification? Your phone number is not blocked on our side. However, in some cases, your line provider may restrict or fail to deliver the verification SMS. If you are still unable to receive the verification code, please
Can I reopen or create a new account using my old JARING email account? Yes, you can register a new account with your old Jaring email address. Please note that it will be a fresh account and will not contain any of your previous emails or data. If you wish to reactivate your Jaring email,
Who is IPServerOne founder? The founder of IP ServerOne Solutions is Lee Cheung Loong, who established the company in 2003