Can I use my own IP address (BYOIP) with your services? At this time, Bring Your Own IP (BYOIP) is not supported unless you are an IP transit provider with your own Autonomous System (AS) number. Please note that IP transit services are only available to customers using our colocation services. If you meet these
Do you offer a platform to upload and share PDF files and slides accessible globally, including China? Yes, we recommend using our NovaVault File Sharing solution, which is designed for secure and reliable file access from anywhere in the world — including regions with strict internet regulations, such as China. Key benefits of NovaVault
Does your cloud server come with antivirus protection? Yes, antivirus protection is available for our cloud servers through F-Secure, offered as an optional add-on with additional charges. If you’re interested in learning more, please share your contact details via our chat form at https://www.ipserverone.com/contact-us-via-chat/. Our Sales Team will reach out to you shortly to provide
Is it possible to own the server instead of subscribing (purchase option)? Hardware ownership is only available for bare metal servers. GPU servers are offered exclusively on a subscription basis and are not available for direct purchase. If you’re interested in purchasing a bare metal server, please provide the required specifications and model so we
Can I purchase a bare metal server as hardware instead of renting it? Purchasing bare metal server hardware may be possible, subject to stock availability. Kindly share the specific server model and specifications you are interested in so we can check and confirm for you. For further details or assistance, please submit your contact information
Is it possible to purchase the GPU server hardware? We do not offer GPU hardware for direct purchase. GPU servers are only available through our subscription-based service. If you need further information or assistance, please provide your contact details via our chat form at https://www.ipserverone.com/contact-us-via-chat/. Our Sales Team will get in touch with you shortly.
Is the GPU server available for rent? Yes, our GPU servers are available on a subscription basis. You can select from flexible billing cycles: monthly, quarterly (3 months), semi-annually (6 months), or annually (12 months). To proceed or receive more details, please share your contact information with us via our chat form at https://www.ipserverone.com/contact-us-via-chat/. Our
Need Assistance from Customer Support (CS)? If you need help from our Customer Support (CS) team, you have several options: Live Chat:If the “Connect with Support Member” option is available, simply select it. If it’s not visible, type “support member” in the chat box and the option will appear. Phone Support:You may call us directly
Can I bring my own license for Windows or other software to the subscribed server? We understand that some customers may prefer to use their own software licenses. You are welcome to bring your own Windows license when subscribing to our Dedicated Server, Private Cloud Hosting, or GPU Server services. However, please note that bringing
Do IPServerOne provide any cloud desktop services? Yes, IP ServerOne offers cloud desktop services with a minimum requirement of 200 users and at least a 1-year contract. If you’re interested and would like to explore this service further, please fill up our contact form at https://www.ipserverone.com/contact-us-via-chat/ so our sales team can get in touch to