Is the GPU server available for rent? Yes, our GPU servers are available on a subscription basis. You can select from flexible billing cycles: monthly, quarterly (3 months), semi-annually (6 months), or annually (12 months). To proceed or receive more details, please share your contact information with us via our chat form at https://www.ipserverone.com/contact-us-via-chat/. Our
Need Assistance from Customer Support (CS)? If you need help from our Customer Support (CS) team, you have several options: Live Chat:If the “Connect with Support Member” option is available, simply select it. If it’s not visible, type “support member” in the chat box and the option will appear. Phone Support:You may call us directly
Can I bring my own license for Windows or other software to the subscribed server? We understand that some customers may prefer to use their own software licenses. You are welcome to bring your own Windows license when subscribing to our Dedicated Server, Private Cloud Hosting, or GPU Server services. However, please note that bringing
Do IPServerOne provide any cloud desktop services? Yes, IP ServerOne offers cloud desktop services with a minimum requirement of 200 users and at least a 1-year contract. If you’re interested and would like to explore this service further, please fill up our contact form at https://www.ipserverone.com/contact-us-via-chat/ so our sales team can get in touch to
How to buy / purchase Nova Cloud instance? You can buy / purchase or subscribe to a Nova Cloud instance through two channels: Customer Portal – for instant setup with hourly billing Sales Team – for customized plans with monthly, quarterly, or yearly subscriptions. Option 1: Purchase via Customer Portal (Hourly Billing) The easiest
Is the data transfer limit applied per account or per instance? The data transfer limit is applied per customer account, not per instance. This means that if you have multiple instances (e.g., 4 instances) under the same account, the data transfer usage from all instances will be combined and counted toward a shared quota.
How do I add an email to receive notifications from IP ServerOne? To add an email for notifications, you can delegate access to that user through the IP ServerOne Customer Portal. Here’s how: The primary user needs to log in to https://portal.ipserverone.com. Click your username (top-right) > My Account. Select Delegate Access. Enter the
Do you offer promotional or free credit for a trial? Currently, we do not offer free credits or trial promotions by default. If you’re interested in testing our services, feel free to contact our sales team by filling up this contact form: https://www.ipserverone.com/contact-us-via-chat/ or email us at sales@ipserverone.com. Our Sales team will be happy to explore
CJ1 Data Center No? CJ1 Data Center can be contacted via our general number at 0320261688.
Why am I no longer able to view the ticket in the customer portal? If you’re unable to view a submitted ticket, please ensure that you are logged into the correct account in the Customer Portal. If you’re logged in as a secondary team user, make sure you’ve switched to Management Mode to access