Hard Reboot vs Soft Reboot: What’s the Difference? What is a Hard Reboot? A hard reboot (also known as a power cycle or forced restart) is when the power to a server is physically interrupted and then restored. This is typically done when a server becomes unresponsive, and normal shutdown procedures can’t be executed. At
🛠️ FAQ: Why Can’t I Install the Latest PHP Version on My Server? I’m trying to latest PHP (PHP 8.x) but it’s not available. Why? If you’re using DirectAdmin and can’t install the latest PHP version (like PHP 8.2), it’s most likely because your server is running an outdated operating system (OS). While DirectAdmin can
How many email addresses can be created per domain? The number of email addresses you can create per domain depends on the email hosting plan you subscribe to. Each plan comes with different limits based on its features and capacity. For the SmarterMail Multi-Tenant plan, please note that only one domain is allowed per plan.
Is it possible to purchase a server instead of renting or subscribing? Server hardware purchases are available only for Bare Metal Servers. Other server types, such as GPU servers, are currently offered on a subscription (rental) basis. This approach allows us to provide flexible and scalable solutions with continuous support, maintenance, and hardware upgrades.
Can I buy the GPU server directly instead of renting? Currently, our GPU servers are available for rest and not for direct purchase. This allows us to provide flexible, scalable solutions with ongoing support, maintenance, and hardware upgrades. If you have specific needs or would like to explore long-term arrangements, you may provide your
Where is the referral link? Currently, IP ServerOne does not offer a referral program or provide referral links. If you were referring to a different type of link or promotion, feel free to clarify your request by chatting with us through this live chat by typing Connect to Support Member or email to cs@ipserverone.com.
Can I temporarily reactivate email hosting to migrate out? The possibility to temporarily reactivate your email hosting for migration purposes, depending on the current status of the email hosting: If your email hosting has expired and is auto-suspended due to an outstanding invoice, you will need to settle the payment before reactivation can proceed.
How many Data Centers does IP ServerOne operate? IP ServerOne operates three strategically located data centers in the following regions: CJ1 – Cyberjaya, Malaysia SG1 – Singapore HK1 – Hong Kong Our Cyberjaya (Malaysia) data center supports a full range of services, including colocation, cloud computing, and other infrastructure solutions.In contrast, the Singapore (SG1)
Can I change my previous invoice to an E-Invoice if I just updated my E-Invoice details? Once an invoice has been issued, it cannot be modified or converted into an E-Invoice. Updates to your E-Invoice details will only affect future invoices issued after the update. This means your next invoice will include the E-Invoice information
Can I have my Account Manager’s contact number? If you have been assigned a dedicated Account Manager, their contact details would typically be shared with you during your onboarding or via official communication. If you’re unsure or have not received this information, please contact our sales team via email at sales@ipserverone.com, or through our