Is bulk SMS marketing available? We do not provide bulk SMS marketing services. However, we do offer LinkMail Email Hosting with flexibl.e options, including multi-tenant and dedicated hosting. For more details, please visit: IPServerOne Email Hosting If you would like to explore our email hosting solutions, simply click “Connect with Sales” in the Customer Portal
I would like to update my payment. If you made your payment via online transfer, bank-in (cash or cheque) through CDM, or ATM transfer, please forward the payment slip to billing@ipserverone.com for verification, update, and renewal processing. For payments made directly through the portal, your payment will be automatically updated and the service will be
How much does the smallest Nova instance cost? The cost of NovaCloud hosting varies depending on factors like storage, instance size, and instance type. You can get an estimate tailored to your needs by using our cost calculator here: https://nova-calc.ipserverone.com/
Can I see the chatbot menu? Our chatbot doesn’t use a fixed or predefined menu, it will show you the right options based on your question. Instead of browsing through a long menu, just type your question naturally. The chatbot will then provide relevant quick links, FAQs, or Knowledge Base articles related to your request.
Why didn’t I receive an email notification for my expiring domain? Our system usually sends reminder notifications 90, 60, 30, 7, and 1 day before your domain service expires. If you have not received any, please first check your spam or junk folder, as the emails might have been filtered there. If you still
Where can I request app development support? IP ServerOne does not provide in-house app development services. However, we can refer you to one of our trusted partners who specializes in the type of app you require. Kindly share the details of your app project—such as the platform (web, mobile, or both), required features, and
Do you have a dedicated database? Yes, IP ServerOne provides dedicated database solutions for customers who require a database environment that is fully isolated and tailored to their applications. This ensures you get exclusive access to computing resources without sharing them with other users. A dedicated database offers several key advantages: Optimized Performance: Dedicated
FAQ: Is there any additional cost to add MYSQL? If you subscribe to our server via the Customer Portal under the Nova Cloud hourly plan, there will be no additional charge for MySQL. You can simply top up your Cloud Points and launch an instance directly from the One-Click Application. For step-by-step instructions, please
Does your company offer business centre-type facilities (not data centre), where users can work from a shared location equipped with workstations and network connectivity? Thank you for reaching out us. Yes, we do offer Dedicated Business Continuity Planning (BCP) Workspaces at our CJ1 Data Center in Cyberjaya. These facilities are designed specifically for user operations,
Can I request a quotation for web hosting services including web space, email space, database, and MailProtect (antivirus & anti-spam) for a team of 40–50 staff? Yes, we can provide hosting services that include: Web space Email space Database support MailProtect (antivirus & anti-spam) To proceed with a quotation, we would appreciate a bit more