Can you suggest a suitable plan to host a website and email? Thank you for your interest in our services. We suggest starting with Nova Cloud Hosting using minimal specifications to meet your initial needs. For easier website and email management, you may add a control panel such as DirectAdmin or cPanel. We also recommend
How to check the status of my Data Center visitation request? Once you have submitted your visitation request, you can check the status under My Booking in the Data Center tab of the IP ServerOne Customer Portal. Your Booking ID should start with “IO” followed by numbers. Please note that it may take at
Can I apply for student benefits with my educational email address? Absolutely! IP ServerOne offers 600 points in cloud credit, valid for 6 months, exclusively for students with a valid educational email address. It’s a great opportunity to explore our cloud services using free credit points. Getting started is simple; just contact our marketing
Migration Process and Post-Migration Considerations What Is the Process for Migrating My Website/Email to Your Servers? Migrating your website to our servers involves the following key steps: Initial Assessment: We assess your current hosting setup, including website size, database, and applications, to ensure a smooth migration. Backup Creation: A full backup of your website,
Backup and Restoration Services What Is the Typical Time Frame for Database Restoration After an Accidental Deletion? The typical time frame for database restoration depends on factors like the size of the database, the type of backup solution, and the complexity of the recovery process. With our managed backup solutions, most databases can be
How do I proceed with making a payment? In order to assist with your payment, could you please confirm if you already have an invoice? Additionally, let us know your preferred payment method whether portal payment or manual payment? Let us know how you’d like to proceed, and we’ll guide you through the next steps.
Why can’t I see any services when logged in as a secondary user? As secondary users, you need to access to primary account after login. Once login to the customer portal, click the Management Mode icon at the top right. Then, select the primary user’s name from the list to access their account. Besides that, the view
I cannot login to my customer portal? If you’re unable to log in to your Customer Portal, try resetting your password using the Forgot Password option and ensure you enter the correct email address. Please refer this guide to reset password. If the issue continues, or if your account may be deactivated due to inactivity,
How can I find out who hosts my website and email for my domain name? To find out who hosts your website and email, take a look at your domain’s DNS records. You’ll usually find the website host under the A record, any aliases under the CNAME record, and the email provider listed with the
How do I update my DNS if I’m using IPServerOne Name Servers? If you are using IPServerOne as your Name Server provider, DNS management will depend on the specific Name Servers: Name Servers ns-1510.ipxcdn.com and ns-2379.ipxcdn.com: Manage DNS records via the customer portal. Refer to this guide for step-by-step instructions. Name Servers pdns1.ipserverone.com and pdns2.ipserverone.com: