How to disable 2FA if the current person in charge’s details are no longer valid? If the registered Person in Charge (PIC) is no longer available and you’re unable to access the account due to active Two-Factor Authentication (2FA), an internal verification process is required before we can disable 2FA. Scenario 1: Registered Email
Check email status To assist you better, could you please clarify which email status you are referring to? Are you: Checking the status of an email you sent to our support team, or Inquiring about the status of your email subscription (e.g., whether it is active or expired)? Providing this clarification will help us
Transfer ownership Transfer of ownership refers to the process of moving a service from one IP ServerOne account to another in our billing system. The exact procedure may vary depending on the type of service you wish to transfer. You may clarify which service you wish to transfer ownership of. Below are some guides
🌐 Cloudflare Features and AI Bot Blocking ❓ Can Cloudflare features block AI bots? Yes, Cloudflare features can block AI bots, depending on how your security settings and bot protection rules are configured. Many of our customers use Cloudflare’s built-in tools to filter or restrict unwanted traffic, including known or suspected bots—AI or otherwise. 🔒
Understanding Ransomware & How IP ServerOne Can Help What is Ransomware? Ransomware is a form of malicious software (malware) that encrypts files or locks access to your systems, demanding a ransom to restore them. It is one of the most dangerous threats to both individuals and businesses today, especially those relying heavily on digital infrastructure.
Hard Reboot vs Soft Reboot: What’s the Difference? What is a Hard Reboot? A hard reboot (also known as a power cycle or forced restart) is when the power to a server is physically interrupted and then restored. This is typically done when a server becomes unresponsive, and normal shutdown procedures can’t be executed. At
🛠️ FAQ: Why Can’t I Install the Latest PHP Version on My Server? I’m trying to latest PHP (PHP 8.x) but it’s not available. Why? If you’re using DirectAdmin and can’t install the latest PHP version (like PHP 8.2), it’s most likely because your server is running an outdated operating system (OS). While DirectAdmin can
How many email addresses can be created per domain? The number of email addresses you can create per domain depends on the email hosting plan you subscribe to. Each plan comes with different limits based on its features and capacity. For the SmarterMail Multi-Tenant plan, please note that only one domain is allowed per plan.
Is it possible to purchase a server instead of renting or subscribing? Server hardware purchases are available only for Bare Metal Servers. Other server types, such as GPU servers, are currently offered on a subscription (rental) basis. This approach allows us to provide flexible and scalable solutions with continuous support, maintenance, and hardware upgrades.
Can I buy the GPU server directly instead of renting? Currently, our GPU servers are available for rest and not for direct purchase. This allows us to provide flexible, scalable solutions with ongoing support, maintenance, and hardware upgrades. If you have specific needs or would like to explore long-term arrangements, you may provide your