Why am I no longer able to view the ticket in the customer portal? If you’re unable to view a submitted ticket, please ensure that you are logged into the correct account in the Customer Portal. If you’re logged in as a secondary team user, make sure you’ve switched to Management Mode to access
Why Did My Service Recurring Payment Fail? If you’ve already assigned a credit card for recurring payments and the transaction failed, it could be due to an expired card, incorrect card details, the card being blocked for online or recurring payments, or the transaction being declined by your card issuer.If you’ve recently updated your account
Where is the IP ServerOne data center located? The IP ServerOne data centers are located in Malaysia (CJ1), Singapore (SG1), and Hong Kong (HK1). While the Malaysia data center is specifically available for colocation and other cloud services, our Singapore and Hong Kong locations are dedicated to providing only cloud computing services.
☸️ Kubernetes Support at IP ServerOne – FAQ Does IP ServerOne support Kubernetes deployments? Yes, IP ServerOne supports Kubernetes deployments through our managed cloud solutions, which are compatible with container orchestration platforms like Kubernetes. What Kubernetes features are supported? Our infrastructure is built to work seamlessly with Kubernetes clusters, allowing you to: Deploy and manage
📬 Message Queue Alternatives with IP ServerOne – FAQ Does IP ServerOne offer a service like Amazon SQS? IP ServerOne currently does not offer a direct equivalent to Amazon’s Simple Queue Service (SQS). What alternatives does IP ServerOne provide for message queuing? We provide several options to help you implement message queue functionality: Message Queuing
🚨 IP ServerOne Server Hanging Issue – FAQ What should I do if my server is hanging? If your server is unresponsive, follow these steps: Try basic checks: Wait for 5-10 minutes to see if the issue resolves itself. Attempt to access your server through different methods such as SSH or the control panel (DirectadAdmin
What is the price for Nova AI? Nova AI is our intelligent chatbot assistant, available 24/7 and free of charge as part of our customer support service. It helps with general inquiries, technical troubleshooting, billing and renewal matters, as well as product information for services like Nova GPU, Cloud Nova, domain services, Data Protection, Storage,
Redirecting Your Domain to an Instagram Page How to redirect my domain to an Instagram page? You can easily redirect your custom domain to an Instagram profile by using a domain forwarding feature. This is typically done through your domain registrar or DNS management panel, which in our case, can be configured via IP ServerOne’s
Using Third-Party SMTP with Your Web App on IP ServerOne Can my web app communicate with an external SMTP server? ✅ Yes, your web app hosted on IP ServerOne can communicate with third-party SMTP servers, including platforms like ZeptoMail, Gmail SMTP, SendGrid, Mailgun, and others. Our hosting environments—whether you’re on a VPS, Dedicated Server, or
Security Services Offered by IP ServerOne What security services do you provide? At IP ServerOne, we prioritize the security of your digital assets by offering a comprehensive suite of services designed to protect your infrastructure, data, and applications. Here’s an overview of our key security offerings: 🛡️ DDoS Protection Our multi-layered, cloud-based DDoS mitigation system