Is DDoS protection included with NovaCloud? Yes, NovaCloud includes basic DDoS protection at no extra cost. This means if someone tries to overload your server with fake traffic (a DDoS attack), the system can handle up to 5 Gbps of that bad traffic to keep your services running smoothly. If you need stronger protection—for example,
Do you have a webinar to guide us through server setup? We currently do not offer a live webinar. However, you can easily access our step-by-step NovaCloud User Guide on our website:NovaCloud Setup Guide (Simply scroll down to our Resources Corner: NovaCloud Made Simple to get our User Guide) Or, if you prefer watching a
Why is storage cost expensive? Our storage pricing reflects the quality, performance, and reliability we provide. Here are a few key reasons: High Availability & RedundancyYour data is safeguarded with built-in redundancy and regular backups to minimize the risk of data loss. This high level of reliability requires additional infrastructure, which contributes to the
What is an instance? An instance is a virtual server that runs in the cloud, acting like a virtual computer. It can be used for many purposes such as hosting websites, running applications, storing data, managing databases, developing and testing software, and more. It’s a flexible and scalable solution that simplifies deployment—taking only a
Is there a setup fee for Nova Cloud? There is no setup fee for Nova Cloud, you can get started instantly with flexible hourly or monthly billing, paying only for the resources you use. However, if you require custom services such as data migration or software installation, a one-time migration or smart hands fee
Cloud General plan come with email hosting? The Cloud General plan does not include email hosting by default. However, if you subscribe to a Cloud server on a monthly/yearly (subscription) basis, you may configure your own email service on the server. Please note that our Nova Cloud (hourly billing) does not support email hosting.
Is the Windows server license fee included when I select Windows OS using the NovaCloud calculator? Yes, the total charges shown in the Nova Cloud calculator already include the Windows Server license fee. If you already have an account and available Cloud Points, you can easily view a detailed breakdown of the charges when creating
Does NovaCloud provide backup for email domain hosting? Yes, NovaCloud does offer backup services, but there are a few important things to note depending on the type of NovaCloud plan you’re using: 1. If you’re using Hourly NovaCloud: This plan does not support email-related ports, so it’s not suitable for running email services directly. However,
How to apply if I want to create a server more than 1TB data storage? Currently, our maximum volume size is limited to 1000GB (1TB). If you wish to create a server with this storage capacity, you can do so directly through our Customer Portal. Simply log in, configure your instance, and select up to
How to request upgrade storage and bandwidth? If you’re using the NovaCloud platform via the portal, you can easily upgrade your storage at any time. Just make sure you have enough Cloud Points in your account to proceed with the upgrade. If your Cloud Points are not sufficient, you may refer to the detailed instructions