✉️ I Want to Move My Email Hosting to Another Server. What Should I Do? To move your email hosting to another server, simply contact our support team and provide the following details: Your domain name Your current email hosting provider (if applicable) Any other relevant information (e.g. number of email accounts, preferred migration time)
📧 FAQ: Email Cannot Login (cPanel) Why can’t I log in to my email account via cPanel or webmail? There are several common reasons why an email account may fail to log in through cPanel or webmail on our hosting servers. Below are key areas to check: 1. Incorrect Email Address or Password Double-check that
Unable to Access Roundcube & Can’t Remember Your Password? 🔐 How can I reset a lost email password if I can’t access Roundcube? You can reset your email password directly through the control panel—DirectAdmin or cPanel—without needing your old password. Choose the guide below based on your control panel: ✅ For DirectAdmin Users Log into
How to create a new email? The steps to create a new email address depend on the platform you’re using. Below are the instructions for each supported platform: For Smartermail platform: Login to the SmarterMail account using the administrator credentials. Navigate to the Domain Settings. Click New to create new email account and fill up the
Do Your Email Services Support SMTP? ✅ Yes, Our Email Services Support SMTP Our email hosting services fully support SMTP (Simple Mail Transfer Protocol) for sending emails. You can configure it with email clients like Outlook, Thunderbird, or web apps such as WordPress. 🔧 SMTP Configuration Overview SMTP Server: mail.your-domain.com Port Options: 25, 587, or
LinkMail (Email hosting) suspension period If you don’t renew your LinkMail service by the expiry date, the system will follow this suspension lifecycle: Grace Period (Day 1–3 after expiry)You still have time to renew without any service disruption. Suspension (Starting Day 4 after expiry)If payment is not received by the 4th day, the system will
FAQ: Mail service EXIM currently down? Is EXIM mail service currently down? We haven’t received any official reports stating that our EXIM mail service is down. EXIM is part of our managed infrastructure, and any system-wide outages would be communicated on our status page or via email. To verify: Check the IP ServerOne status page
What’s the difference between SMTP,IMAP and POP3? SMTP, IMAP and POP3 are protocols that are very important when it comes to email services. However, each of them are different from each other and may serve different purpose in email. SMTP Protocol used to send out emails Port commonly used : 465 (SSL), 587 (STARTTLS)
Can I use LinkMail with my iPhone or Android? Yes, LinkMail is compatible with both iPhone (iOS) and Android devices. You can use LinkMail with popular email apps such as: The Apple Mail app on iPhone The Gmail or Outlook apps on Android Other third-party email clients that support IMAP/SMTP To set up LinkMail on
Is the mbox.jaring.asia owned by IP ServerOne? Q: Is mbox.jaring.asia owned by IP ServerOne? While mbox.jaring.asia is a mail server used for Jaring email services, in terms of infrastructure, yes — IP ServerOne is responsible for its hosting and network infrastructure. Here’s how we know: ✅ Summary Domain Role Managed by jaring.asia Email service