FAQ: Why Can’t Some DNS Records Be Proxied? Why can’t I enable proxying (Cloudflare) for certain DNS records like MX, TXT, or NS? Not all record types support proxying. Records such as MX, TXT, and NS must remain DNS-only (grey cloud), as proxying these can break email or service delivery. Explanation: Some DNS record types
Why am I unable to view or retrieve the nameserver information for my domain? Your domain’s nameserver may not be showing for several reasons. It could be that the domain is not registered, has expired, or the nameserver updates are still propagating (which can take up to 24–48 hours). There may also be a typo
How much is for DNS upgrade? IPServerOne offers four DNS Hosting tiers with the following daily rates: Free DNS: RM 0.00/day Standard DNS: RM 0.14/day Premium DNS: RM 0.50/day Premium Plus DNS: RM 0.99/day To upgrade, simply top up your Cloud Credit and choose your preferred DNS Hosting plan via the Customer Portal. The charges
Pointing Your Newly Registered Domain to Your NovaCloud Instance How to point my newly registered domain to my new instance? To connect your domain to your NovaCloud instance, you’ll need to update your domain’s DNS records to direct traffic to your server’s IP address. Here’s how to do it: 1. Obtain Your NovaCloud Instance’s Public
Changing the Server for Your Domain How to change the server for my domain? To point your domain to a new server, you’ll need to update its DNS records to reflect the new server’s IP address. This process ensures that traffic to your domain is directed to the correct server. Here’s how you can do
DNS Hosting and Protection at IP ServerOne Does DNS Hosting in IPServerOne have DNS protection? Yes, our DNS Hosting services are designed to enhance your domain’s performance and reliability. While our DNS Hosting plans focus on efficient DNS management, they do not include built-in DNS protection features such as DDoS mitigation. However, we offer comprehensive
Enabling DNSSEC for Your Domain How to enable DNSSEC for my domain? At the moment, our portal does not support direct DNSSEC management. If you need DNSSEC to be enabled for your domain, please reach out to our support team. 📧 support@ipserverone.com When emailing, kindly include: Your domain name Your server IP address (if applicable)
Can IP ServerOne DNS Be Used on Android Devices and for Mobile Services? ❌ Can I Use IP ServerOne DNS as a Public Resolver on My Android Device? No, IP ServerOne’s DNS services are not intended for use as a public DNS resolver on Android devices or other personal devices for general internet browsing.
How Long Does It Take to Unsuspend My DNS? What is the process and timeline for unsuspending my DNS? Once the suspension issue is resolved (e.g., invoice payment, policy compliance, or verification), our team will process the unsuspension request. Typically, DNS services will be unsuspended within 30 minutes to 1 hour during business hours. However,
How Can I Tell If I’m Using Old DNS Hosting? How do I check if my DNS hosting is outdated? To verify if you are using old or new DNS hosting, you will need to check your domain’s NS (Nameserver) records. Here’s how: 1️⃣ Compare Old vs. New DNS Hosting Nameservers Old DNS Hosting: pdns1.ipserverone.com.