How many bills do I have? You can view the total number of your bills by logging in to our Customer Portal. Once logged in, navigate to the Billing & Payment on the left panel. There, you’ll see a list of all your invoices, including their statuses (paid, unpaid, or overdue). You can also
Do you support monthly auto-billing using a credit card? Yes, monthly auto-billing via credit card is supported for subscriptions with a monthly billing term. Once you have set up your credit card for auto-billing, the system will automatically charge your card monthly. For subscriptions on 6-month or 12-month terms, a request must be submitted to
Payment via the Customer Portal failed The payment failure through the Customer portal may be due to several reasons as below: 1. Transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval. When you cancel the transaction, you’ll be blocked for making the
Can I change my billing cycle? In many cases, it depends on the service type. Here’s a simple guide to help you understand your options: Domains: The billing cycle is fixed between 1 and 10 years. You can’t go shorter than 1 year or longer than 10 years. SSL Certificates: Currently, we offer 1-year plan
Payment process stuck at the payment gateway or bank website page If the payment process gets stuck at the payment gateway or bank’s website, please check your Customer Portal for any pending transactions. You can go to the Billing & Payment section and click on Pending Transaction. If there is a failed or pending
What should I do if I encounter issues with the payment gateway? If you receive the error message “This transaction is currently being processed” after a failed payment attempt in the Customer Portal, you may cancel the pending transaction before trying again. To do so: Navigate to Billing & Payment on the left-hand panel.
What are my service’s billing cycles and due dates? Your service is billed based on the billing term you selected when you first registered or subscribed to our services. The billing cycle may be monthly, quarterly, or annually, depending on your choice. Invoices are generated at the beginning of each cycle, and the payment
How can I cancel an unsuccessful payment in the Customer Portal? You can cancel a pending or unsuccessful payment if the transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval. To cancel it, you can simply do it through the customer portal:
When does my service expire? If you have subscribed to services with IP ServerOne, you can easily check your service expiry date through our Customer Portal. After logging in, you will be able to view all your active services along with their respective expiry dates. If a service is nearing its expiry, it will be
Can I make the payment and renew by paying cash at the bank? Yes, you can make a payment and renew your services by paying cash at the bank. After making the deposit, please email the payment slip to billing@ipserverone.com, along with your invoice number or specify the service you are renewing, so our