How to disable 2FA if the current person in charge’s details are no longer valid? If the registered Person in Charge (PIC) is no longer available and you’re unable to access the account due to active Two-Factor Authentication (2FA), an internal verification process is required before we can disable 2FA. Scenario 1: Registered Email
Payment locked, how can I proceed to make payment? If your initial payment attempt fails, the system may temporarily lock the payment. This usually happens when the payment gateway flags the transaction as “processing.” To proceed with the payment immediately, you can cancel the pending transaction to unlock the payment option. 🔹 Follow this
Check email status To assist you better, could you please clarify which email status you are referring to? Are you: Checking the status of an email you sent to our support team, or Inquiring about the status of your email subscription (e.g., whether it is active or expired)? Providing this clarification will help us
Transfer ownership Transfer of ownership refers to the process of moving a service from one IP ServerOne account to another in our billing system. The exact procedure may vary depending on the type of service you wish to transfer. You may clarify which service you wish to transfer ownership of. Below are some guides
Unable to remove credit card from recurring payment Recurring payments begin processing 8 days before your service expiry date. During this processing period, you will not be able to edit or remove the credit card linked to the service, as the payment gateway provider locks it. If your credit card has expired or can
Is it possible to purchase a server instead of renting or subscribing? Server hardware purchases are available only for Bare Metal Servers. Other server types, such as GPU servers, are currently offered on a subscription (rental) basis. This approach allows us to provide flexible and scalable solutions with continuous support, maintenance, and hardware upgrades.
Can I buy the GPU server directly instead of renting? Currently, our GPU servers are available for rest and not for direct purchase. This allows us to provide flexible, scalable solutions with ongoing support, maintenance, and hardware upgrades. If you have specific needs or would like to explore long-term arrangements, you may provide your
Where is the referral link? Currently, IP ServerOne does not offer a referral program or provide referral links. If you were referring to a different type of link or promotion, feel free to clarify your request by chatting with us through this live chat by typing Connect to Support Member or email to cs@ipserverone.com.
Can I temporarily reactivate email hosting to migrate out? The possibility to temporarily reactivate your email hosting for migration purposes, depending on the current status of the email hosting: If your email hosting has expired and is auto-suspended due to an outstanding invoice, you will need to settle the payment before reactivation can proceed.
How many Data Centers does IP ServerOne operate? IP ServerOne operates three strategically located data centers in the following regions: CJ1 – Cyberjaya, Malaysia SG1 – Singapore HK1 – Hong Kong Our Cyberjaya (Malaysia) data center supports a full range of services, including colocation, cloud computing, and other infrastructure solutions.In contrast, the Singapore (SG1)