Failed to generate proforma invoice If you are unable to generate a proforma invoice in the Customer Portal, it may be due to one of the following reasons: The service has expired or is past due A system or session timeout has occurred We recommend logging out of the Customer Portal, logging back in,
Does domain name registration include Whois privacy? WHOIS privacy protection is not automatically included with all domain name registrations. Its availability depends on the domain extension (TLD) you register. It’s also important to note that some domain extensions may not require WHOIS privacy at all, as their WHOIS information is not publicly displayed. This
Where can I request app development support? IP ServerOne does not provide in-house app development services. However, we can refer you to one of our trusted partners who specializes in the type of app you require. Kindly share the details of your app project—such as the platform (web, mobile, or both), required features, and
Do you have a dedicated database? Yes, IP ServerOne provides dedicated database solutions for customers who require a database environment that is fully isolated and tailored to their applications. This ensures you get exclusive access to computing resources without sharing them with other users. A dedicated database offers several key advantages: Optimized Performance: Dedicated
FAQ: Is there any additional cost to add MYSQL? If you subscribe to our server via the Customer Portal under the Nova Cloud hourly plan, there will be no additional charge for MySQL. You can simply top up your Cloud Points and launch an instance directly from the One-Click Application. For step-by-step instructions, please
Can I use NovaVault as our disaster recovery solution by storing a copy of our onsite backup at IP ServerOne? NovaVault functions as a comprehensive cloud NAS, equipped with features like snapshot backups and swift file restoration to support seamless business continuity. It is well-suited for daily operations, file storage, and quick recovery of
Does NovaCloud support CDN, such as connecting to Cloudflare? NovaCloud does not include a built-in Content Delivery Network (CDN) by default, as CDN functionality typically relies on third-party services. However, NovaCloud is fully compatible with external CDN providers, including Cloudflare. If you wish to use Cloudflare with your NovaCloud services, we can assist in
Can I have a free trial version of GPU rental? Yes, we do offer a free trial for our GPU server rental, subject to availability and approval. Free trial servers are typically offered on a limited-time basis and may come with preset specifications based on the intended use case (e.g., testing, development, or benchmarking).
What is the estimated cost to increase additional storage? The cost of adding additional storage depends on the type of storage you require: Local Disk: The price varies based on the type (e.g., SSD or HDD) and size of the hard disk selected. SAN Storage: Charged at RM0.60 per GB per month. For a
How many users are allocated for the NovaVault plan? NovaVault plans do not impose a fixed user limit. You have the flexibility to allocate users based on the total storage capacity included in your subscribed plan. To maintain optimal system performance and ensure a smooth user experience, we recommend allocating approximately 1TB of disk