How to request an invoice to purchase a new SSL certificate or domain name? We recommend purchasing SSL certificate/domain name through our Customer Portal. This allows our system to process your order automatically, and once completed, you can download your invoice directly from the portal by navigating to the Billing & Payment section on
FAQ: Details on Bare Metal server plans and pricing IP ServerOne offers several Bare Metal server plans designed to meet different needs: 1. Easy Server plans: Available in Malaysia and Singapore. Host your website or application with our Easy Server and experience the boosted speed and performance for your business. 2. Medium Server plans:
How to cancel my visitation request to Data Center? If you’ve submitted your visitation request through the IP ServerOne Customer Portal, you can easily cancel it through the customer portal. After log in to the customer portal, navigate to Data Center > My Booking on the left panel. Then you may find your request
How can I extend my HDD space for cloud instance? For NovaCloud instances, you can easily extend your HDD space through the IP ServerOne Customer Portal. Once logged in, navigate to NovaCloud from the left panel and select Volumes. Choose the volume you wish to expand, click Extend, enter the desired size, and click
I just changed my company name in the customer portal, how to change the invoice details? When you update your company name in the customer portal, the invoice details require manual synchronization. For proforma invoices, simply send an email from your registered email address to billing@ipserverone.com, requesting the company name to be updated on
Why can’t I see my cloud credit balance after purchase? If you can’t see your cloud credit balance after making a purchase, it could be due to a few reasons: Delayed processing: The payment may not have been fully processed or confirmed yet at our side. Account synchronization issues: There may be a delay
How to change the renewal term for my proforma invoice? The generated proforma invoice will follow the renewal term of the previous year. If you wish to change the renewal term for the service renewal in the proforma invoice, you may send an email to billing@ipserverone.com and specify for how may years you wish
Why am I getting the “Volume Cannot Be Extended” error? The default volume limit for cloud instances is set to 2TB. If you see the error message, “Volume cannot be extended as it will exceed the project limit. Please ensure you have sufficient remaining space allocated to your project,” it likely means your total
Please change my domain status from Client Transfer Prohibited to ok To change your domain status from clientTransferProhibited (locked) to OK (unlocked), the process depends on your domain provider. If your domain is managed by IP ServerOne, you will need to request an unlock by emailing cs@ipserverone.com using the registered email address. For domains with other
How do I check if my domain has a registrar lock before transferring it out? To check if your domain is locked (also called a registrar lock), you can do a WHOIS lookup by visiting this link: WHOIS Lookup. The result will show the status of your domain, including whether it is ok or