How can I delete my account profile from IP ServerOne? IP ServerOne Customer Portal currently does not support account deletion as a feature. If you would like to request account deletion, you can reach out to us by submitting a ticket through the Customer Portal or emailing our Customer Support team at cs@ipserverone.com.
How do I disable/remove WHOIs privacy protection for my domain? If your domain ends with .COM, .NET, .ORG, .ASIA, .CC, .ME, or other extensions (excluding .MY), you can request to disable WHOIS privacy protection by submitting a ticket to our Customer Support team in Customer Portal or emailing us at cs@ipserverone.com. For domains ending
Can I change my domain registrar back to MYNIC or another provider? You can transfer your domain to another Accredited Registrar. Please ensure that your domain meets the transfer eligibility requirements, such as domain is unlocked for domain transfer.. We also recommend verifying any transfer fees or processes with the new registrar before initiating the
What happens to my domain’s expiry and renewal after transferring to IP ServerOne? If your domain has successfully transferred from MYNIC to IPServerOne, the expiry date will remain the same. Moving forward, IPServerOne will take care of the renewal process and ensure you receive timely renewal notifications.
Why isn’t my domain listed in my account after transferring to IPServerOne? We have successfully received the domain transfer list from MYNIC and have completed the transfer of .MY domains to our system. However, if your domain data is not visible in the IPServerOne portal, it may be due to ongoing cross-checking and verification processes.
How can I verify my domain’s new registrar? You can easily verify your domain’s registrar and other details using the MYNIC WHOIS Lookup tool, accessible at: MYNIC WHOIS
My domain transferred from MYNIC to IP ServerOne, what should I do? No immediate action is required on your part for the transition. IP ServerOne will send a verification email to the Registrant, Admin, Billing, and Technical email addresses listed in the WHOIS information. However, we recommend that you verify the accuracy of your
Why was my domain transferred from MYNIC to IPServerOne? MYNIC, the official registry for .MY domains, has transitioned to a Registry-Only Model and will no longer act as a registrar. As part of this policy change, all .MY domains previously managed by MYNIC have been transferred to accredited registrars, including IPServerOne, to provide better service
Can .MY domain be transferred to a non-Malaysian entity? Yes, a .MY domain can now be transferred / managed by a non-Malaysian entity. However, supporting document(s) is required for verification purposes: Malaysian Individuals: MYKAD National ID Passport Non-Malaysian Individuals: Passport National ID Driver’s License Utility Bill Companies/Organizations: Business License/Certificate issued by the respective country
Introduction This guide explains how to purchase a remote backup service to ensure your data is securely stored and easily recoverable in case of data loss, hardware failure, or a cyberattack. Remote backup services provide a reliable solution for maintaining data redundancy offsite. This guide is intended for customers looking to add a remote backup