☁️ FAQ: Having Issues Creating a Cloud Instance in the Portal

I’m trying to create a Cloud Instance, but it’s not working. What should I do?

If you’re facing issues creating a Cloud Instance (e.g., the setup is stuck or not loading properly), here are a few quick steps to try:

✅ Quick Fixes

• Refresh the Page
  Sometimes the portal may hang due to a browser or connection issue. Just refresh and try again.
• Log Out and Log Back In
  Session errors can cause the deployment page to freeze. Logging out and back in can reset your session.
• Check Your NovaCloud Points
  Make sure you have enough Cloud Points in your account to launch the instance.

• Select the Correct Region
  Make sure you’ve selected the appropriate region for deployment:

  • MY (Malaysia)

  • SG (Singapore)

  • HK (Hong Kong)

📩 Still not working?

If the issue persists after trying the steps above, please contact our support team by emailing:

📧 support@ipserverone.com

Include your account details and a brief description of the problem so we can help you faster.