Is the data transfer limit applied per account or per instance?

The data transfer limit is applied per customer account, not per instance. This means that if you have multiple instances (e.g., 4 instances) under the same account, the data transfer usage from all instances will be combined and counted toward a shared quota.

Once your account exceeds the 1TiB monthly limit, additional charges will be applied based on total usage:

• 1TiB up to 10TiB – MYR 0.44 per GiB

• Next 40TiB – MYR 0.31 per GiB

• Beyond 50TiB – MYR 0.30 per GiB

You can easily monitor your overall data transfer usage through the Customer Portal. Refer to this guide: Where to monitor my data transfer charges?

If you’d like a detailed breakdown by instance, feel free to contact our support team at support@ipserverone.com. We’ll assist by checking the usage manually from our backend system.