Do you provide monitoring and performance tuning? We do provide both monitoring and performance tuning as part of our managed private cloud services, which are available if you subscribe to our Managed Services. With Managed Services, we offer: Monitoring: We continuously monitor your server’s availability, resource usage, storage capacity, backup jobs, hardware health, and
How can I check on a technical issue on behalf of my client? You may assist your client with technical issues if you are an authorized contact for their account, or if your client has delegated you as a secondary user, particularly as the technical contact. If you have been assigned a technical role, you
How to upgrade my current plan? The upgrade process depends on the type of service you are using. Please refer to the relevant section based on your service: For or DNS Hosting:You can easily upgrade or downgrade your DNS hosting plan based on your requirements through our Customer Portal. After logging in, simply follow
I want to update the nameserver for .edu.my but error shows “This feature is not supported for this domain”. At the moment, .edu.my domains are fully managed by MYNIC, the official registry as they took back full control of all .edu.my domains and is currently not partnering with any registrar to handle them directly. Because
Can I transfer my domain from Godaddy? Yes, you can transfer your domain from GoDaddy to another provider, including IP ServerOne. If you wish to transfer your domain to IP ServerOne, please follow the steps below: Obtain the Authorization Code (EPP Code):Log in to your GoDaddy account and retrieve the EPP code for the
How to access to DNS Hosting? Accessing your DNS hosting depends on which name servers your domain is currently pointed to. Your DNS platform may be managed by your domain provider or a separate hosting provider. To determine where your DNS is hosted, check your domain’s name servers through your domain registrar. If your
What is Dynamic DNS (DDNS)? While DNS hosting typically serves websites with static IP addresses, some users require Dynamic DNS (DDNS), a service that updates DNS records automatically whenever an IP address changes. DDNS is often used in scenarios where the IP address is dynamic (i.e., frequently changing), like home networks or small business setups.