Is Acorn Recovery included in all of your plans? Acorn Recovery is not included by default in all plans. Instead, it is available as an add-on service that can be integrated with selected IP ServerOne services, such as: NovaCloud Hosting Private Cloud Colocation Bare Metal Solution This service is ideal for businesses that need reliable
Is backup included in the Bare Metal plan? Backup is not included by default in the Bare Metal Server plan offered by IP ServerOne. However, we understand the importance of data protection and business continuity, which is why we offer optional backup solutions that can be customized based on your specific needs. If you
What is the contact details to contact for abuse or legal? If you have any concerns, complaints, or abuse-related issues, you may submit a ticket through our Technical Support via the Customer Portal. Alternatively, you can email your report to support@ipserverone.com, and kindly CC legal@ipserverone.com for matters that may involve legal attention.
Is your GPU hosted in Malaysia? Yes, NovaGPU by IP ServerOne is fully hosted in Malaysia. This local hosting ensures lower latency, faster data access, and compliance with Malaysia’s data sovereignty regulations. By keeping your data within the country, you benefit from improved performance and adherence to local compliance standards. For more information, please visit
Why am I no longer able to view the ticket in the customer portal? If you’re unable to view a submitted ticket, please ensure that you are logged into the correct account in the Customer Portal. If you’re logged in as a secondary team user, make sure you’ve switched to Management Mode to access
Using Your Own SSL Certificate with NovaCloud Can I use my own SSL certificate for the Nova Cloud plan? Yes, you can use your own SSL certificate with the Nova Cloud hosting plan from IP ServerOne. While our hosting plans do include the option for free SSL via Let’s Encrypt, customers who prefer to use
How is storage cost calculated in NovaGPU? Disk usage charges in NovaGPU are calculated hourly, based on the total disk space you allocate to your instance. For a detailed breakdown of the pricing structure, please refer to NovaGPU calculator: https://nova-calc.ipserverone.com/ Feel free to reach out to us as well at https://www.ipserverone.com/contact-us-via-chat/
How to check if any query to the website is stuck for a long time? To determine whether a website query is stuck or taking too long, you’ll need to inspect both the web server and database server. Here’s what to check: Check on stuck PHP processes You may use this command to
Is the Windows server license fee included when I select Windows OS using the NovaCloud calculator? Yes, the total charges shown in the Nova Cloud calculator already include the Windows Server license fee. If you already have an account and available Cloud Points, you can easily view a detailed breakdown of the charges when creating
Is there any start-up cost for using NovaGPU? No, there’s no start-up cost at all! You don’t need to buy any expensive hardware or commit to long-term contracts. NovaGPU works on a pay-as-you-go basis, starting from just RM1.96 per hour — so you only pay for what you use. To get started smoothly, we recommend