FAQ: Website is not Accessible: Troubleshooting Unable to browse to your domain/website? You start up your computer where everything seems to be fine. You open a web browser and try to access your domain (website), and you find that it’s not accessible or with the error ‘Page Not Found’. Follow steps below to check
Can I Change the Registrant Name After Registering a Domain? Yes, you can update the registrant details after successfully registering a domain. If your domain is registered with IPServerOne, you can make the changes through the customer portal by following these steps: Log in to the IPServerOne Customer Portal. Go to My Services and select
How do I disable/remove WHOIs privacy protection for my domain? If your domain ends with .COM, .NET, .ORG, .ASIA, .CC, .ME, or other extensions (excluding .MY), you can request to disable WHOIS privacy protection by submitting a ticket to our Customer Support team in Customer Portal or emailing us at cs@ipserverone.com. For domains ending
What happens to my domain’s expiry and renewal after transferring to IP ServerOne? If your domain has successfully transferred from MYNIC to IPServerOne, the expiry date will remain the same. Moving forward, IPServerOne will take care of the renewal process and ensure you receive timely renewal notifications.
Why isn’t my domain listed in my account after transferring to IPServerOne? We have successfully received the domain transfer list from MYNIC and have completed the transfer of .MY domains to our system. However, if your domain data is not visible in the IPServerOne portal, it may be due to ongoing cross-checking and verification processes.
How can I verify my domain’s new registrar? You can easily verify your domain’s registrar and other details using the MYNIC WHOIS Lookup tool, accessible at: MYNIC WHOIS
Is this domain under your company? To find out who’s managing your domain, here’s what you can do: For .MY Domains: You can check the registrar by visiting MYNIC WHOIS. The result will show you the company that manages your .MY domain. For Other Domains than .MY: Use a WHOIS lookup tool, or log
How to check the domain name status whether active or expired? You can check the domain status via a Whois checker: For Malaysian domains (.MY domain extension): Visit MYNIC Whois. For other TLDs and international domains: Use Whois WEBNIC. If the domain has expired, all related services will be interrupted. After renewing the domain,
How to terminate my domain name? To terminate your domain name, please submit a ticket to Customer Support or email us at cs@ipserverone.com. This will help ensure that our system stops sending you renewal reminders in the future. Please note that you may still receive renewal reminders from our Registry (MYNIC/WebNIC), but you can
How to check who is the domain provider for my domain name? If your domain ends with .my, you can refer to this link: https://mynic.my/whois#suggestedresult For other top-level domains (such as .com, .asia, .net, or any domain other than .my), you can check: https://iwhois.webnic.cc/jsp/whois_captcha.jsp