FAQ: How to make payments or renew services as a secondary user? When you are assigned as a secondary user, you will receive your own Customer Portal login to assist in managing the primary account. Follow these steps to make payments or renew services: Log in to your Customer Portal using your secondary user credentials.
How do I create a new TXT record? Please be specific—are you setting up email verification (SPF/DKIM), site verification, or something else? Knowing this will help guide you better. To add a new TXT record, follow these steps: Login to your DNS management portal. Select the Domain you want to edit. Add a TXT Record
Why Can’t I Add an SRV DNS Record? If you’re unable to add an SRV (Service) DNS record, it could be due to several factors. Common issues include: Incorrect Format: SRV records require specific fields such as priority, weight, port, and target. Make sure that all required fields are filled out correctly. DNS Host Limitations:
How to update DNS records? To update or manage DNS records, access your DNS management platform. Start by identifying your DNS provider through your domain’s name servers, then log in to the platform to make the necessary changes. Could you specify the DNS platform you’re using so we can guide you further?
I want to update the DNS records. How do I go about doing that? To manage or update DNS records, begin by identifying your Name Server provider, as the process may vary by platform. You can confirm your Name Server details through your domain management dashboard, WHOIS , or at DNS tool like https://intodns.com/ to determine
Introduction Managing your email account security is a key aspect of digital safety. DirectAdmin simplifies this process by providing an easy-to-navigate interface for updating or resetting your email account password. Whether for routine security measures or due to a forgotten password, this guide will walk you through the steps to ensure your email account remains
What Protections Does IP ServerOne Provide on the DNS Servers? IP ServerOne offers several layers of protection for DNS hosting to ensure security and uptime: DDoS Protection: Multi-layer DDoS mitigation filters out malicious traffic to prevent service disruptions during attacks. Tier III Data Center Security: Hosting within a Tier III-certified data center provides high-level
Introduction This article explains how to export an SSL certificate from DirectAdmin. Exporting a certificate is essential if you want to migrate to a new server while retaining your existing SSL configuration, use the same SSL certificate on multiple servers, or keep a backup of your certificate files. This guide is designed for administrators or
How do I schedule server collection from Data Center? You may submit a data center visitation at IP ServerOne Customer Portal by logging in with your registered email address. If your account has been assigned the Visitation Role, click on “Access Management Mode” in the top bar next to the cart icon to access
Why didn’t I receive my SSL renewal email? If you have completed the renewal payment but the SSL certificate hasn’t been installed yet, or you haven’t received a renewal email or invitation link, this may be due to the SSL expiration timeline. SSL renewal can only be done within one month of the certificate’s expiration