How can I request domain pointing assistance? Domain pointing support is provided based on the DNS hosting provider you’re using, which depends on the name server set for your domain. IP ServerOne can assist with domain pointing only if your domain is using one of our name servers. Please refer to the scenarios below:
FAQ – How to Create Your Own Website 🌐 What are the steps to create my own website? Follow these refined steps—at IP ServerOne, our role is to provide the server infrastructure and hosting services to support your website. We don’t build the website itself, but we ensure it runs smoothly online. 🎯 Step 1:
FAQ – IP Address Issues 🛠️ What to do if you’re having trouble with your IP address If you’re experiencing IP address issues—such as being blocked, unable to access services, or errors in control panels—here are the steps our support team at IP ServerOne recommends: 🔒 1. Check if your IP is blocked by our
Unable to Access Roundcube & Can’t Remember Your Password? 🔐 How can I reset a lost email password if I can’t access Roundcube? You can reset your email password directly through the control panel—DirectAdmin or cPanel—without needing your old password. Choose the guide below based on your control panel: ✅ For DirectAdmin Users Log into
How to create a new email? The steps to create a new email address depend on the platform you’re using. Below are the instructions for each supported platform: For Smartermail platform: Login to the SmarterMail account using the administrator credentials. Navigate to the Domain Settings. Click New to create new email account and fill up the
Introduction When visiting your website’s homepage, encountering a 403 Forbidden error can be confusing — especially if your server is running, and your domain is pointing correctly. This article explains the common causes behind a 403 error. It also outlines essential steps to diagnose and resolve the issue, focusing on server security practices and configuration
Why is my website showing another website? If your domain is showing the wrong website (such as a different user’s site or a default page), this is often related to IP address mismatches or misconfigured DNS records. The IP address assigned to your domain in the web server must match the A record in
Introduction Login Keys in DirectAdmin allow you to generate secure API or user access tokens without needing to share your actual account password. These keys are useful for automation scripts, third-party integrations, and remote API requests, especially when operating in a secure environment. This guide will walk you through the process of creating a Login
Introduction In a multi-user database environment, it’s crucial to monitor currently running SQL queries to ensure optimal performance, detect long-running or stuck queries, and troubleshoot database issues. This is especially important on shared hosting servers, such as those using DirectAdmin or WHM/cPanel, where multiple websites rely on the same MySQL or MariaDB instance. Prerequisites
Retrieving Default Admin Passwords How to retrieve the default admin password? Default admin passwords vary depending on the application or service in use. Below are common scenarios and methods to retrieve or reset these credentials: 1. NovaCloud Instances Linux Instances: SSH Key Authentication: By default, NovaCloud Linux instances utilize SSH key-based authentication. During instance creation,