Can the credit or payment term be adjusted or extended? Our standard payment term is Cash on Delivery (COD), which requires payment upon service activation or delivery. Whether a credit or payment term can be adjusted or extended depends on the type of service: For domain names and SSL certificates, the payment term is
Is your infrastructure certified for disaster recovery planning? Yes, our infrastructure is hosted in a Tier III-certified data center, which is built for high availability and supports disaster recovery. Tier III certification means the data center has N+1 redundancy and can undergo maintenance without affecting your services, helping to ensure your data stays safe and
How can I request a longer credit/payment term? For domain names and SSL certificates, services are strictly prepaid, meaning payment must be completed before the service is registered or renewed. This is because these services are billed immediately by third-party providers at the time of registration or renewal. Once an invoice is issued, payment
How many bills do I have? You can view the total number of your bills by logging in to our Customer Portal. Once logged in, navigate to the Billing & Payment on the left panel. There, you’ll see a list of all your invoices, including their statuses (paid, unpaid, or overdue). You can also
Do you offer a platform to upload and share PDF files and slides accessible globally, including China? Yes, we recommend using our NovaVault File Sharing solution, which is designed for secure and reliable file access from anywhere in the world — including regions with strict internet regulations, such as China. Key benefits of NovaVault
Does your cloud server come with antivirus protection? Yes, antivirus protection is available for our cloud servers through F-Secure, offered as an optional add-on with additional charges. If you’re interested in learning more, please share your contact details via our chat form at https://www.ipserverone.com/contact-us-via-chat/. Our Sales Team will reach out to you shortly to provide
Do you offer Windows Server 2025 on NovaCloud, and is it available for testing? Yes, Windows Server 2025 is available on NovaCloud, and we do offer a 2-week Proof of Concept (POC) for evaluation purposes. To request a POC, please contact our Sales Team at sales@ipserverone.com. Alternatively, you may submit your contact details through our
🛡️ How IP ServerOne Protects LinkMail from Phishing & Viruses 🔐 Multi-layered Email Security 1. Anti‑Spam & Anti‑Virus (via Proxmox Mail Gateway) We deploy a commercial-grade email gateway that implements a 5‑layer spam and malware filter, scanning every inbound message for suspicious content and attachments—including viruses—before delivery. 2. Sender Authentication with SPF & DKIM Incoming emails
Introduction ConfigServer Security & Firewall (CSF) includes SMTP_BLOCK to prevent users from sending emails directly via SMTP except through the local mail server. To permit a specific user to send mail even with SMTP blocking enabled, you must explicitly add the user to the SMTP_ALLOWUSER setting in the csf.conf file. Prerequisites Root SSH access
Is it possible to own the server instead of subscribing (purchase option)? Hardware ownership is only available for bare metal servers. GPU servers are offered exclusively on a subscription basis and are not available for direct purchase. If you’re interested in purchasing a bare metal server, please provide the required specifications and model so we