Can I choose the data center location for my server? Yes, you can choose the data center location for your server based on your business needs and preferences. IP ServerOne offers server hosting in multiple data centers, including our Tier III-certified CJ1 facility in Cyberjaya, Malaysia, known for its robust security, high availability, and reliable
Is there a minimum contract period for private cloud hosting? Yes, our private cloud hosting requires a minimum commitment of just 1 month — giving you the flexibility to scale based on your needs. We also offer attractive rates for longer-term contracts (quarterly or annually), ideal for businesses looking for stability, cost efficiency, and dedicated
Payment via the Customer Portal failed The payment failure through the Customer portal may be due to several reasons as below: 1. Transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval. When you cancel the transaction, you’ll be blocked for making the
Can I change my billing cycle? In many cases, it depends on the service type. Here’s a simple guide to help you understand your options: Domains: The billing cycle is fixed between 1 and 10 years. You can’t go shorter than 1 year or longer than 10 years. SSL Certificates: Currently, we offer 1-year plan
📘 Introduction Monitoring website visitors helps you understand your site’s traffic, including where your visitors come from, which pages they view, and how often they visit. If you’re using cPanel for your hosting, there are built-in tools such as Visitors, Awstats, and Webalizer that allow you to view this data directly. This guide will show
Payment process stuck at the payment gateway or bank website page If the payment process gets stuck at the payment gateway or bank’s website, please check your Customer Portal for any pending transactions. You can go to the Billing & Payment section and click on Pending Transaction. If there is a failed or pending
What should I do if I encounter issues with the payment gateway? If you receive the error message “This transaction is currently being processed” after a failed payment attempt in the Customer Portal, you may cancel the pending transaction before trying again. To do so: Navigate to Billing & Payment on the left-hand panel.
What are my service’s billing cycles and due dates? Your service is billed based on the billing term you selected when you first registered or subscribed to our services. The billing cycle may be monthly, quarterly, or annually, depending on your choice. Invoices are generated at the beginning of each cycle, and the payment
Introduction To check the firewall status and determine which ports are open or blocked on a Linux system, there are several tools and commands available. The specific method depends on the type of firewall installed and in use on your system. Knowing how to check the firewall status and port accessibility is crucial for managing
Introduction Creating a proforma invoice through the IP ServerOne customer portal is quick and easy. This feature helps customers generate a preliminary invoice before payment, which is useful for budgeting and approval. It’s ideal for business owners or IT professionals who manage hosting services. With just a few steps, users can select services, review costs,