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Missing Emails and Folders in Email Clients and Webmail
Introduction
This article provides a solution for an issue where emails and folders are present on the server but missing from the email client and webmail, specifically in the context of using SmarterMail with Outlook 2017.
Prerequisites
- Access to SmarterMail as a System Administrator.
- Knowledge of the affected user’s email address.
- Familiarity with IMAP folders and SmarterMail.
1. Log into SmarterMail as a System Administrator.
2. Under Manage, click Domains.
3. Select a domain.
4. Under Action (…), click Rebuild Folder.
5. Input the email account and the folder name which you wish to rebuild, and click OK. Make sure the Recursive toggle is turned on. This will ensure all sub-folders are restored as well.
Note:
You can find the folder path on your server. The default path:
This PC > Local Disk (D:) > SmarterTools > SmarterMail > Domains > <domain_name> > Users > <username> > Mail
Conclusion
Following these steps should resolve the issue of missing emails and folders in the email client and webmail in SmarterMail.
For further help or if you encounter any issues, please contact our support team at support@ipserverone.com.