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Introduction

This guide provides a comprehensive step-by-step process on how to reset a SmarterMail email account password and unsuspend the account. This is useful for individuals who have forgotten their password or had their account locked due to security reasons, allowing them to regain full access to their email services.

Prerequisite

• Access to SmarterMail with administrator privileges
• Basic knowledges on SmarterMail features

Step-by-step guide

Step 1: Log in to SmarterMail

• Open your web browser and navigate to your SmarterMail login page. Log in with your administrator username and password.

Step 2: Navigate to Domain Settings

• Click on the More icon and select Domain Settings.
  
• Click on User you wish to reset the password.
  

Step 3: Change Password

• On the email account settings page, look for three-dots and select Change Password button.
  
• Enter the new password in the Password field and Confirm Password field. Then click Save.
  

Step 4: Unsuspend the Account

• Click on the Status.
  
• On the Status option, select Enabled to unsuspend the User.
  
• Then click Save. You may see the Enabled showing on the Status.
  

Conclusion

By following this guidance, you can effectively reset a forgotten SmarterMail email account password and unsuspend the account, allowing you or your users to regain access to email services efficiently.