If you get this error when attempting to change the domain’s password:
ERROR: service.PERM_DENIED (permission denied: domain is suspended)
Perform the steps below to unsuspend it through SSH
1. SSH into the Zimbra server
2. Run these commands to unsuspend it
zmprov -l md example.com zimbraDomainStatus active zmmailboxdctl restart
3. Verify if the domain is unsuspended correctly. Both commands below should return “active”.
zmprov gd example.com | grep Status zmprov -l gd example.com | grep Status