FAQ: I inadvertently made a duplicate payment or an additional payment for my renewal. Could you please assist me in cancelling the extra transaction and reversing the payment?”

I accidentally made a duplicate payment for my renewal. Can you assist with reversing the extra transaction?   If you’ve made a duplicate payment, please submit a ticket to billing@ipserverone.com for assistance. Please note, credit card payments cannot be reversed directly to your credit card. You may choose to: Apply the excess amount as a

FAQ: Can I cancel or terminate my service for domain/ subscription?

Can I cancel or terminate my service for domain/ subscription?   For domain name services, please note that the service will automatically be suspended upon expiration and will be deleted after 75 days from the expiration date. For subscription services such as email hosting and servers, we require a one-month notice before the expiry date

FAQ: If I’ve updated my account profile details but have an assigned credit card for auto-payment, do I need to make any updates to my credit card information?

If I’ve updated my account profile details but have an assigned credit card for auto-payment, do I need to make any updates to my credit card information?   If you’ve updated your account profile details but have an assigned credit card for auto-payment, you need to follow these steps: Remove the assigned credit card from

FAQ: I have set up automatic payments, but my service was not renewed

I have set up automatic payments, but my service was not renewed   The service may not have been renewed despite having an assigned credit card for several reasons, including credit card expiration, insufficient funds, or issues with the payment processing system such as outdated contact details. To address this, it’s advisable to verify the

FAQ: Can I set up automatic payments / assign auto recurring payment?

Can I set up automatic payments / assign auto recurring payment?   Certainly, you can set up automatic payments for your services. Here’s the steps:   Log in to your account on Customer Portal. Click on “My Account” to add the credit card under “My Payment Method”. After credit card successfully added, assign a service

FAQ: Are there any penalties or additional fees or fee for overdue payments?

Are there any penalties or additional fees or fee for overdue payments?   Yes, overdue payments may result in late payment fees, service suspension, or reactivation charges, depending on the type of service. Below are specific scenarios: Domain renewal If a domain is not renewed within the 40-day grace period after its expiration, it enters

FAQ: Why was my payment declined?

Why was my payment declined?   Payments can be declined for various reasons, including insufficient funds, expired credit cards, or security restrictions. Please double-check that your payment information is correct and up to date. If the issue persists, contact your bank or financial institution for further assistance.

FAQ: What are my service’s billing cycles and due dates?

What are my service’s billing cycles and due dates?   Billing cycle and due date of your service can be viewed in the customer portal. Once logged in, you may click on my services.

FAQ: How to change the payment term for my domain / my services / server?

How can I change the payment or renewal term for my domain, services, or server? To adjust the payment term or renewal period for your domain, server, or other services, please review the following guidelines: Domains Current Process: To change the renewal term for domains, please submit a request via the customer portal or email

FAQ: I’ve received / generated the renewal invoice proforma, but I can’t find it in the customer portal.

I’ve received / generated the renewal invoice proforma, but I can’t find it in the customer portal.   It’s possible that the Proforma Invoice (PI) has become invalid. Proforma invoices typically have an expiration date, after which they are no longer valid. If you encounter this issue, we recommend submitting a ticket to Customer Support