If I disable object storage, will my cloud credit stop charging? Yes, your Cloud Credit will stop being charged once you disable Object Storage. However, it’s important to follow these steps before disabling the service to ensure a clean and complete deactivation: Before You Disable Object Storage: Delete all access keys: Make sure no
How to check my Cloud credit usage? You can easily view your NovaCloud credit usage by following the steps below: Log in to your account at https://portal.ipserverone.com On the left-hand menu, click on NovaCloud to expand the dropdown Select Transactions from the dropdown menu At the top of the page, ensure your location is
Where can I get the 2FA to access my Customer Portal? Two-Factor Authentication (2FA) for the Customer Portal can be set up using one of the following methods: Email (registered with your account) SMS (to your registered phone number) Authenticator App (such as Google Authenticator or Microsoft Authenticator) To retrieve your 2FA code, please
How to disable 2FA if the current person in charge’s details are no longer valid? If the registered Person in Charge (PIC) is no longer available and you’re unable to access the account due to active Two-Factor Authentication (2FA), an internal verification process is required before we can disable 2FA. Scenario 1: Registered Email
Payment locked, how can I proceed to make payment? If your initial payment attempt fails, the system may temporarily lock the payment. This usually happens when the payment gateway flags the transaction as “processing.” To proceed with the payment immediately, you can cancel the pending transaction to unlock the payment option. 🔹 Follow this
Check email status To assist you better, could you please clarify which email status you are referring to? Are you: Checking the status of an email you sent to our support team, or Inquiring about the status of your email subscription (e.g., whether it is active or expired)? Providing this clarification will help us
Transfer ownership Transfer of ownership refers to the process of moving a service from one IP ServerOne account to another in our billing system. The exact procedure may vary depending on the type of service you wish to transfer. You may clarify which service you wish to transfer ownership of. Below are some guides
🔐 VPN Connection: Manual or Automatic? ❓ Do we need to manually connect the VPN or will it be auto-connected? By default, VPN connections provided by IP ServerOne require manual connection unless configured otherwise on the client side. When you subscribe to our VPN service (typically used with Dedicated Servers, Co-Location, or Private Cloud environments),
🌐 Cloudflare Features and AI Bot Blocking ❓ Can Cloudflare features block AI bots? Yes, Cloudflare features can block AI bots, depending on how your security settings and bot protection rules are configured. Many of our customers use Cloudflare’s built-in tools to filter or restrict unwanted traffic, including known or suspected bots—AI or otherwise. 🔒
Unable to Access ZIP File to Check the Server Login ❓ Why am I unable to access the ZIP file containing my server login credentials? The ZIP file containing your server login details is secured for your protection. Here’s what you need to know: 🔐 ZIP File is Password-Protected (Password Sent via SMS) For security