Do you support monthly auto-billing using a credit card? Yes, monthly auto-billing via credit card is supported for subscriptions with a monthly billing term. Once you have set up your credit card for auto-billing, the system will automatically charge your card monthly. For subscriptions on 6-month or 12-month terms, a request must be submitted to
Can I use LinkMail with my iPhone or Android? Yes, LinkMail is compatible with both iPhone (iOS) and Android devices. You can use LinkMail with popular email apps such as: The Apple Mail app on iPhone The Gmail or Outlook apps on Android Other third-party email clients that support IMAP/SMTP To set up LinkMail on
FAQ: Can I migrate my existing SSL to the another server? Yes, an SSL certificate can be used on different servers as long as it secures the same domain name for which it was originally issued. You can check with : openssl x509 -in your_cert.crt -noout -text | grep -A1 “Subject Alternative Name” Note :
Is the mbox.jaring.asia owned by IP ServerOne? Q: Is mbox.jaring.asia owned by IP ServerOne? While mbox.jaring.asia is a mail server used for Jaring email services, in terms of infrastructure, yes — IP ServerOne is responsible for its hosting and network infrastructure. Here’s how we know: ✅ Summary Domain Role Managed by jaring.asia Email service
Can I choose the data center location for my server? Yes, you can choose the data center location for your server based on your business needs and preferences. IP ServerOne offers server hosting in multiple data centers, including our Tier III-certified CJ1 facility in Cyberjaya, Malaysia, known for its robust security, high availability, and reliable
Is there a minimum contract period for private cloud hosting? Yes, our private cloud hosting requires a minimum commitment of just 1 month — giving you the flexibility to scale based on your needs. We also offer attractive rates for longer-term contracts (quarterly or annually), ideal for businesses looking for stability, cost efficiency, and dedicated
Payment via the Customer Portal failed The payment failure through the Customer portal may be due to several reasons as below: 1. Transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval. When you cancel the transaction, you’ll be blocked for making the
Can I change my billing cycle? In many cases, it depends on the service type. Here’s a simple guide to help you understand your options: Domains: The billing cycle is fixed between 1 and 10 years. You can’t go shorter than 1 year or longer than 10 years. SSL Certificates: Currently, we offer 1-year plan
Payment process stuck at the payment gateway or bank website page If the payment process gets stuck at the payment gateway or bank’s website, please check your Customer Portal for any pending transactions. You can go to the Billing & Payment section and click on Pending Transaction. If there is a failed or pending
What should I do if I encounter issues with the payment gateway? If you receive the error message “This transaction is currently being processed” after a failed payment attempt in the Customer Portal, you may cancel the pending transaction before trying again. To do so: Navigate to Billing & Payment on the left-hand panel.