FAQ: Can I transfer my Cloud Credit to another account?
Can I transfer my Cloud Credit to another account? Once the points for Cloud Credit has been top-up in your account, it is no longer transferable nor refundable.
FAQ: Can I get a refund for my Cloud Credit?
Can I get a refund for my Cloud Credit? Cloud credit is non-refundable. Once purchased, the credits are applied to your account for use with its designated solely for services that require a deduction from the credit (Instances, Object Storage, DNS Hosting and any services under NovaCloud).
FAQ: I received a Cloud Credit alarm reminder, what should I do?
I received a Cloud Credit alarm reminder, what should I do? If you top-up your points for Cloud Credit through Customer Portal, the alarm reminder indicates that your cloud credit is low. It’s important to ensure that your credit balance is sufficient because once it reaches the minimum amount, it may interrupt your services.
FAQ: Can I turn off the Cloud Credit alarm reminder?
Can I turn off the Cloud Credit alarm reminder? The Cloud Credit alarm serves as a prompt to ensure your cloud services have ample credit for continuous operation and cannot be turned off or deleted. However, you can create your own custom alarms with different thresholds, which you can turn off or delete at any
FAQ: What is the use of Cloud Credit?
What is the use of Cloud Credit? Cloud Credit can be applied to a variety of NovaCloud services, such as Instances, Object Storage, DNS, Data Transfer, and more.
FAQ: Port 25 Restriction for NovaCloud
FAQ on Port 25 Restriction for NovaCloud Why is Port 25 not allowed on NovaCloud hourly-based instances? Port 25, commonly used for sending emails via SMTP, is restricted on NovaCloud hourly-based instances due to security concerns. The restriction helps prevent misuse for spamming and reduces the risk of your IP addresses being blacklisted.
How to upgrade or downgrade my Cloud instance?
How to upgrade or downgrade my Cloud instance? You can easily upgrade or downgrade your instance through the customer portal. For detailed instructions, please refer to the following guide: How to Resize a Cloud Instance. If you require further assistance, please submit your inquiry via https://www.ipserverone.com/contact-us-via-chat/, and one of our sales consultants will reach out to
FAQ on NovaCloud Calculator
FAQ on NovaCloud Calculator Will the NovaCloud calculator show in foreign currencies and points value? Yes. Effective 20th August 2024, the NovaCloud calculator will allow you to view the estimated costs in your preferred currency and points value.
FAQ on Multi-currency in Portal
FAQ on Multi-currency in Portal What is the new multi-currency feature? The new multi-currency feature, effective 20th August 2024, allows you to manage your account and transactions in foreign currencies, providing greater flexibility and convenience. Who can manage the currency settings for my account? The primary user and manager role will be
FAQ: Point System for NovaCloud Platform
FAQ on Point System for NovaCloud Platform What is the new point system? Introducing IPSERVERONE’s new points system designed for transactions within our cloud self-service portal effective 20th August 2024. Your points can be used for the usual actions like purchasing services under our NovaCloud platform. How do I purchase/ top-up points?