Can I Use a Custom Image to Deploy on NovaCloud Instead of a Predefined Image? Our NovaCloud only supports predefined images by default. If you’re interested in using a custom image, feel free to reach out to our Sales team at sales@ipserverone.com for assistance. Please keep in mind, however, that we will need to
How much does snapshot restoration cost, and can I do it myself? The cost of snapshot restoration starts at MYR350 and varies depending on the data size and time required. Unfortunately, you cannot perform the restoration yourself. However, if you’d prefer to handle it on your own, you can manually create snapshots daily or
Could you recommend a cloud server suitable for hosting WordPress and WooCommerce sites? Thank you for your interest in our services. We recommend starting with the Cloud General Opt-C2 plan as a baseline option. Alternatively, you can use our NovaCloud calculator at https://nova-calc.ipserverone.com/ to customize your server specifications and receive an estimated cost. If you
Cloud system overview: Is there documentation to help me? Cloud hosting operates by leveraging a network of remote servers on the internet to store, manage, and process data, rather than relying on a single physical server. You can set up your own instance through our customer portal. For guidance, please refer to the user guide:
Can I apply for student benefits with my educational email address? Of course! We’re excited to let you know that IP ServerOne is offering 600 points in cloud credit, valid for 6 months! It’s a great way to explore our cloud services. Signing up is super easy—just head over to our marketing team at
Data Transfer Data transfer refers to the process of sending and receiving information, such as files, emails, pictures, or messages. For instance, when someone visits your website, their browser requests data—including text, images, and videos—from the server hosting your site. The server then sends this information back to the browser, allowing the visitor to view
How can I increase the instance limit? For a request to increase instance limit, you may submit a ticket to Technical Support or send in an email to support@ipserverone.com. However, approval is subject to our management.
How to Migrate Your Email & Website to IP ServerOne If you’re looking to transfer your email and website to our services, you’ve come to the right place. To ensure a seamless transition, we recommend providing your current hosting specifications to sales@ipserverone.com for a personalized quotation. Follow These Steps After Signing the Quotation: Backup Your
Where to monitor my data transfer charges? To easily track and monitor your data transfer charges, follow these steps in our Customer Portal: Log in to IP ServerOne’s Customer Portal using your registered email address and password. Once logged in, locate the navigation panel on the left side of your screen. Click on NovaCloud,
How do I calculate data transfer when exceeding 1TiB? IP ServerOne’s network bandwidth/data transfer is provided for FREE for the first 1 TiB of usage and is refreshed every month. However, if your usage exceeds this amount, the subsequent charges are as follows: 1 TiB ~ 10 TiB || MYR 0.44 per GiB 10