Where to monitor my data transfer charges? To easily track and monitor your data transfer charges, follow these steps in our Customer Portal: Log in to IP ServerOne’s Customer Portal using your registered email address and password. Once logged in, locate the navigation panel on the left side of your screen. Click on NovaCloud,
How do I calculate data transfer when exceeding 1TiB? IP ServerOne’s network bandwidth/data transfer is provided for FREE for the first 1 TiB of usage and is refreshed every month. However, if your usage exceeds this amount, the subsequent charges are as follows: 1 TiB ~ 10 TiB || MYR 0.44 per GiB 10
How do I check my remaining Cloud Credit balance? To get started, log in to IP ServerOne’s Customer Portal using the registered email address. Once logged in, navigate to the left-hand menu, click on NovaCloud, and select Instance. Your remaining balance will be displayed on the right side of the page. If your balance
Can I transfer my Cloud Credit to another account? Once the points for Cloud Credit has been top-up in your account, it is no longer transferable nor refundable.
Can I get a refund for my Cloud Credit? Cloud credit is non-refundable. Once purchased, the credits are applied to your account for use with its designated solely for services that require a deduction from the credit (Instances, Object Storage, DNS Hosting and any services under NovaCloud).
I received a Cloud Credit alarm reminder, what should I do? If you top-up your points for Cloud Credit through Customer Portal, the alarm reminder indicates that your cloud credit is low. It’s important to ensure that your credit balance is sufficient because once it reaches the minimum amount, it may interrupt your services.
Can I turn off the Cloud Credit alarm reminder? The Cloud Credit alarm serves as a prompt to ensure your cloud services have ample credit for continuous operation and cannot be turned off or deleted. However, you can create your own custom alarms with different thresholds, which you can turn off or delete at any
What is the use of Cloud Credit? Cloud Credit, now referred to as Credit Point, is used to pay for various services under the NovaCloud platform: Cloud Instances Object Storage DNS Hosting Data Transfer Other NovaCloud-related resources All service usage charges will be automatically deducted from your available Credit Point balance. To help manage your
FAQ on Port 25 Restriction for NovaCloud Why is Port 25 not allowed on NovaCloud hourly-based instances? Port 25, commonly used for sending emails via SMTP, is restricted on NovaCloud hourly-based instances due to security concerns. The restriction helps prevent misuse for spamming and reduces the risk of your IP addresses being blacklisted.
How to upgrade or downgrade my Cloud instance? You can easily upgrade or downgrade your instance through the customer portal. For detailed instructions, please refer to the following guide: How to Resize a Cloud Instance. If you require further assistance, please submit your inquiry via https://www.ipserverone.com/contact-us-via-chat/, and one of our sales consultants will reach out to