How to check my Cloud credit usage? You can easily view your NovaCloud credit usage by following the steps below: Log in to your account at https://portal.ipserverone.com On the left-hand menu, click on NovaCloud to expand the dropdown Select Transactions from the dropdown menu At the top of the page, ensure your location is
FAQ: Does NovaCloud Support VPN? Does NovaCloud support VPN? Yes, NovaCloud supports VPN. You can run your own VPN on a NovaCloud instance by setting it up manually. Our cloud infrastructure allows full control over your virtual machine, so you’re free to install and configure VPN software according to your requirements—whether for secure remote access,
🌐 FAQ: Can I Remap Floating IPs on My Cloud Instance? I want to move a Floating IP to another instance. Is that possible? Yes! You can remap Floating IPs at any time—but this is only supported on platforms that include Floating IP functionality, such as IP ServerOne’s NovaCloud. This feature is not available on
🌐 FAQ: Can You Share the Traceroute Details for a Cloud Instance on Your Cloud Platform? I want to check connectivity—can you provide a traceroute to one of your Cloud instances? Yes, we can assist! If you need to troubleshoot latency or routing issues to a Cloud Instance on our platform, you can either perform
NovaCloud Infrastructure Integration FAQ How can I integrate my infrastructure into NovaCloud to perform analysis — and what steps should I take? To integrate your infrastructure with our NovaCloud platform and perform data analysis, here’s a general guideline. However, since infrastructure setups can vary greatly, we recommend reaching out for personalized guidance. Recommended Action: Please
Do you offer Windows Server 2025 on NovaCloud, and is it available for testing? Yes, Windows Server 2025 is available on NovaCloud, and we do offer a 2-week Proof of Concept (POC) for evaluation purposes. To request a POC, please contact our Sales Team at sales@ipserverone.com. Alternatively, you may submit your contact details through our
Will my data be deleted when my cloud credit reaches 0? Yes, your data may be deleted if your cloud credit runs out and is not topped up in time. Here’s what happens based on the service you’re using: 1. DNS Hosting If you are using your cloud credit for DNS hosting, the service will
Is DDoS protection included with NovaCloud? Yes, NovaCloud includes basic DDoS protection at no extra cost. This means if someone tries to overload your server with fake traffic (a DDoS attack), the system can handle up to 5 Gbps of that bad traffic to keep your services running smoothly. If you need stronger protection—for example,
Do you have a webinar to guide us through server setup? We currently do not offer a live webinar. However, you can easily access our step-by-step NovaCloud User Guide on our website:NovaCloud Setup Guide (Simply scroll down to our Resources Corner: NovaCloud Made Simple to get our User Guide) Or, if you prefer watching a
Why is storage cost expensive? Our storage pricing reflects the quality, performance, and reliability we provide. Here are a few key reasons: High Availability & RedundancyYour data is safeguarded with built-in redundancy and regular backups to minimize the risk of data loss. This high level of reliability requires additional infrastructure, which contributes to the