What are the renewal fees for domain hosting? Before we proceed, could you clarify whether you are referring to domain name renewal or DNS Management services? If you mean domain name renewal:Renewal fees vary depending on the domain extension (e.g., .com, .net, .my). You may refer to our full pricing list at:https://www.ipserverone.com/domain/#pricingYou may also select
Why am I unable to renew my DNS Hosting? DNS Hosting is charged using the credit points in your account. The system deducts the required amount daily based on your selected plan. To avoid any service interruption, please ensure that your credit balance is always sufficient for the daily deduction. If you are unable to
Why I cannot upgrade my DNS to LinkMail DNS? DNS LinkMail is only applicable for customers who subscribe to LinkMail S1. If you are subscribed to LinkMail S1 and are entitled to free DNS LinkMail (15 records), please submit a ticket via the Help Center to the Technical Support department, or email support@ipserverone.com to request
Do I get access to manage DNS settings when I purchase domain from you? Yes. You can manage your .MY domain’s DNS settings through IP ServerOne’s Customer Portal at https://portal.ipserverone.com, as long as your domain is using our name servers: 1510.ipxcdn.com and ns-2379.ipxcdn.com. We offer a free DNS plan that includes 2 DNS records. If
Why do I see the error message “The domain name is pointing to another DNS provider. Any changes that you make will not take effect until you point the domain to the following nameservers”? This message appears when the domain is currently pointing to a different DNS provider. Please ensure that you have updated the
Will a DNS service be included with a cloud hosting subscription? A DNS name is not included with the Cloud Hosting plan. However, you may enhance your setup with our DNS Hosting options. For basic requirements, you can consider our Free DNS Hosting, which supports up to 2 DNS records per domain (excluding NS and
Why does Cloudflare still show my old nameservers after I updated them? When you update your nameservers, it can take 24–48 hours (sometimes up to 72 hours) for the changes to fully update across the internet (DNS propagation). Until then, some systems may still display your old nameservers. If it’s been more than 48
Is your DNS server down? How to check? If you are unable to access websites, you may wonder if the issue is caused by your DNS server. DNS (Domain Name System) is what translates domain names like google.com into IP addresses so your browser can load the website. Here are some ways to check
Can I use two domains under the same DNS plan? No, each DNS plan is only valid for one domain. If you would like to manage multiple domains, you will need to subscribe to separate DNS plans for each domain.
Is it possible to manage two domains within a single DNS plan? No, a DNS plan can only be applied to one domain. If you need to manage multiple domains, each domain will require its own DNS plan subscription.