FAQ: How much SST being charged for my account?
How much SST being charged for my account? Starting 1 March 2024, the SST fee is 8% from the total amount.
FAQ: Do you offer discounts or promotions for long-term renewal?
Do you offer discounts or promotions for long-term renewal? For domain name renewals, long-term renewal promotions are currently unavailable. However, for information on any ongoing promotions, please reach out to our customer support team. Regarding server renewals, please consult with your dedicated account manager for assistance and guidance. They will provide you with personalized
FAQ: How to make payment for insufficient invoice?
How to make payment for insufficient invoice? To make payment for an insufficient invoice, you have two options: Payment via Portal: Proceed to the portal and pay the remaining amount by selecting the unpaid invoice. The system will display the outstanding balance for you to settle. Manual Payment: If you prefer to make a
FAQ: Why am I still receiving Invoice Reminders even though I’ve made the payment?
Why am I still receiving Invoice Reminders even though I’ve made the payment? Invoice reminders will be sent if the invoice remains unpaid or if the amount paid is insufficient.
FAQ: How can request a refund or dispute a charge?
How can request a refund or dispute a charge? Please submit your refund or dispute request through the customer portal by opening a support ticket or via email to billing@ipserverone.com. Please note that refund requests are subject to approval.
FAQ: Receive renewal reminder but no invoice receives.
Receive renewal reminder but no invoice receives Invoice only will be generated for those services auto renewal, depending on the agreement. However, for domain name invoice will be provided upon request.
FAQ: Renewal Reminder for service or domain renewal?
Renewal Reminder for service or domain renewal? Reminders will be sent at multiple intervals leading up to the expiry date, ensuring ample notice: 90 days, 60 days, 45 days, 30 days, 14 days, 7 days, 3 days, and 1 day prior to expiry, in addition to a notification on the expiry date itself. Suspension
FAQ: Payment process stuck at the payment gateway or bank website page
Payment process stuck at the payment gateway or bank website page In this scenario, we recommend waiting for a period of 3-5 hours. Payments may still be in the processing stage, as IPServerOne can only check the status after receiving the bank statement, typically within 24 hours. Additionally, you may verify the payment status
FAQ: Payment via customer portal failed
Payment via customer portal failed Got error message: “OOPS! PENDING PAYMENT – Our system indicates that you have a pending payment. Please wait while the payment is being verified” or “THERE WAS A PROBLEM WITH YOUR REQUEST. – One or more of the items is waiting for payment gateway confirmation: This error typically occurs
FAQ: I inadvertently made a duplicate payment or an additional payment for my renewal. Could you please assist me in cancelling the extra transaction and reversing the payment?”
I accidentally made a duplicate payment for my renewal. Can you assist with reversing the extra transaction? If you’ve made a duplicate payment, please submit a ticket to billing@ipserverone.com for assistance. Please note, credit card payments cannot be reversed directly to your credit card. You may choose to: Apply the excess amount as a