FAQ: I’ve lost access to my email account and my phone number, please help to update the latest email. If you no longer have access to both the email address and phone number associated with your IP ServerOne account, no worries — we’re here to help you through the update process. To begin, please send
What is subscription / service ID? Your subscription / service ID is a unique number assigned to your service, which helps us quickly locate your account details when you contact us. You can usually find it in your Customer Portal or on your billing statement. Usually, our subscription / service ID is in format below:
How to change subscription name from my services in the customer portal? To update the name associated with your subscription, please submit a request by either opening a ticket with our Billing team or sending an email to billing@ipserverone.com. In your request, kindly include your subscription ID and specify the desired name you’d like to
How Many Remote Access Users Can I Use? The number of remote access users you can configure largely depends on the service or solution you are using with IP ServerOne. For Example: For VPN services provided by IP ServerOne, the number of users allowed typically depends on your VPN plan or package. For cloud servers
IP ServerOne’s SAN Storage Solutions Do IP ServerOne provide SAN storage? Yes, IP ServerOne offers SAN (Storage Area Network) storage solutions through our NovaVault service. NovaVault utilizes SAN-based storage to deliver high-performance, secure, and reliable cloud NAS (Network Attached Storage) capabilities. This service supports protocols like SMB, NFS, and iSCSI, enabling seamless file sharing across
How can I request a quotation? Thank you for your interest in our services. To receive an accurate quotation, please provide your details via our contact form at https://www.ipserverone.com/contact-us-via-chat/. One of our sales consultants will reach out to you promptly to discuss your requirements and offer the best solutions. Alternatively, you may directly contact 0320261688
Who to contact for assistance Who should I contact if I need assistance with my IP ServerOne services? If you need help with anything related to your IP ServerOne services—whether it’s technical support, sales inquiries, customer service, or billing—you can reach the appropriate department using the contact details below: IP ServerOne Hotline: +603-2026 1688
How to change the email address for receiving renewal notifications? Renewal notifications are sent only to the primary email address and to any delegated accounts that has been set to receive ‘Services’ notifications. If you’d like to change the primary email address, the request must be made by the current primary user. You can
How to get in touch or contact with Sales for product or service inquiry? You can reach out to IP ServerOne’s Sales Team through the following methods: 1. Live Chat Assistance You can connect with us via our live chat at https://www.ipserverone.com/contact-us-via-chat/. Our support agent will assist you and escalate your request to the Sales
What is the process for migrating my email and website to your services? Thank you for your interest in our services. To recommend the best solution tailored to your needs, we’ll first review your current usage. Please provide your contact details below, and a our sales consultant will be in touch: Name: Phone Number: Email