How to get my domain registration certificate? While we do not issue a Domain Registration Certificate, however, we can provide a Letter of Domain Registration Confirmation that includes your domain and registrant details. To request this, please email us at cs@ipserverone.com using your registered email address, and our team will assist you.
Why do I see the error message “The domain name is pointing to another DNS provider. Any changes that you make will not take effect until you point the domain to the following nameservers”? This message appears when the domain is currently pointing to a different DNS provider. Please ensure that you have updated the
Can I get support to help me edit my DNS record entries? Yes, you may request assistance from our Technical Support team.Please submit your request through the Customer Portal – Help Center and provide the DNS records that you would like to add or modify. Alternatively, you may email your request to support@ipserverone.com using your
What Android version is required to install MyDigital ID? You need Android 10 or higher to install the MyDigital ID app
Does IP ServerOne provide AI hardware for running our own AI models? Yes, we do! IP ServerOne offers GPU servers designed to support AI workloads. Our GPU servers are hosted at CJ1, a Tier 3 Data Center in Cyberjaya, ensuring high reliability and performance. We provide two types of GPU solutions: Physical GPU Servers: View
Do you have certification for Risk Management in Technology (RMiT)? Referring to your enquiry, please be informed that we currently have the Risk Management in Technology (RMiT) certification. You may visit our Trust & Compliance Certifications page to learn more about our current certifications and compliance standards.
Do you have certification from the Financial Technology Regulatory Sandbox (FAST)? We do not have the Financial-Technology Regulatory Sandbox (FAST) certification at this time. However, you may visit our Trust & Compliance Certifications page to learn more about our current certifications and compliance standards.
Does IP Server One support Virtual Private Cloud (VPC) for multi-server infrastructure setups? Thank you for reaching us. Yes. IP Server One supports VPC (Virtual Private Cloud) configurations for setting up multi-server infrastructure.For further consultation or assistance, please click “Connect with Sales”, and our sales team will contact you as soon as possible.Alternatively, you may
Is the Object Storage using a standard hard disk (HDD) or solid-state drive (SSD)? Thank you for your enquiry. Our Object Storage currently uses SSD (Solid-State Drive) for improved performance and reliability. If you would like further consultation or assistance, please select “Connect with Sales” or fill out our contact form. Our Sales Team will
Can you waive the reactivation fee? If you referring to domain service, we’re sorry, but the reactivation fee for a domain cannot be waived as it is charged directly by the domain registry. If you’re referring to a different service, generally the reactivation fee is also non-waivable. However, you may email your request to billing@ipserverone.com