Does NovaVault support FTP or SFTP for file uploads? NovaVault, powered by QNAP Cloud NAS, supports both FTP and SFTP protocols for file uploads. If you need further assistance, you can select “Connect with Sales”, email us at sales@ipserverone.com, or simply leave your details at contact form. Our Sales Team will get back to you
Are there any limits on file size or number of backups (NovaVault)? Normally, the only limitation depends on the storage capacity. NovaVault plans start from 5TB, and you can upgrade to a larger capacity anytime. Keep in mind that the more backup copies you keep, the more storage space will be used. For a consultation
Can your backup service be used to store .bak files? Yes. IP ServerOne’s backup service supports storing .bak files. With this storage (eg: NovaVault), you can also create snapshots to further protect and secure your data. If you’re interested, please select “Connect with Sales” or share your requirements with us through our contact form at
Will a DNS service be included with a cloud hosting subscription? A DNS name is not included with the Cloud Hosting plan. However, you may enhance your setup with our DNS Hosting options. For basic requirements, you can consider our Free DNS Hosting, which supports up to 2 DNS records per domain (excluding NS and
What minimum server requirements does NovaCloud need to support Windows OS? Thank you for reaching out to us.The minimum server specification for Windows OS is Cloud General Opt-C2, which comes with 100GB of storage by default. Should you require a different storage capacity, we will be glad to adjust it according to your needs. To
Can you support business continuity and disaster recovery for VMware vSphere 6.7? We are exploring several options, including Disaster Recovery as a Service (DRaaS), colocation, and cloud hosting solutions. Thank you for reach out to us. Yes, we can support business continuity and disaster recovery for VMware vSphere environments, including version 6.7. We offer a
Is it possible to view all services under different Customer ID (CIDs) under a single login? Yes. You can assign the CID you log in with as a secondary user on other CIDs. The primary email of each CID can delegate access by assigning you a role such as Billing, Manager, or Technical. Once the
Can my service or orders be reassigned to a new email? Yes, your services can be reassigned to a new email, but the process depends on your request: If you want all services under your current account to use a new primary email, please send a request from your current registered email to cs@ipserverone.com or
Can I transfer my service orders to another email account? May we confirm for service order if you are referring to the services you have purchased under your account, and whether you intend to change the ownership from the current email to another email? If there is only one service under the account, or if
What steps should I take if I have already clicked on a link in a scam or spam email? If you have clicked on a suspicious link, we recommend taking these immediate steps: Do not provide any personal or login information on the page. Change your account passwords right away, especially if you entered any