What is the process for migrating my email and website to your services? We’re glad you’re considering moving your email and website to us. To ensure a smooth transition, we follow this process: Review Your Current Setup We’ll check your current total usage (disk space, bandwidth), hosting platform, number of email accounts, and whether your
How can I access the webmail for the domain? If you are using cPanel or DirectAdmin interface webmail, you can access the webmail for your domain by navigating to the following URL in your browser: https://webmail.yourdomain.com Replace “yourdomain.com” with your actual domain name. Log in using your email credentials. If you are using Smartermail
How do I change the primary email address? To change your primary email address, please send a request from your current registered email to cs@ipserverone.com. Alternatively, you may submit a signed request on company letterhead with a company stamp. In some cases, we may require a completed form for our records.
Introduction We are pleased to introduce an enhanced layer of security for our customer portal login with the implementation of Two-Factor Authentication (2FA). As part of our commitment to providing the highest level of security, 2FA helps protect your account from unauthorized access by requiring an additional authentication step. Guideline for Setting Up Two-Factor Authentication
How do I get an authorization code to transfer my domain name? How to Obtain an EPP Code for Domain Transfer Transferring Your Domain Out of IPServerOne: You can retrieve the EPP code through the IPServerOne Customer Portal. Refer to our guidelines for detailed instructions, or submit a request via the Portal Help Center or
When Will My DNS Changes Take Effect? After updating your domain’s DNS settings, changes typically start propagating within a few hours. However, full propagation across all internet service providers (ISPs) can take up to 72 hours. This also applies to domains that have been renewed after expiration, as the domain status update will follow the
Introduction Keeping your services active is essential for smooth operations, and renewing them through our Customer Portal is quick and straightforward. Whether your services are approaching expiration or have already expired, you can easily manage the renewal process online. A secondary user with billing permissions can also assist with the renewal if needed. Note: This
Introduction If you own a domain with extensions like .com, .net, .org, .biz, .asia, .fm, .asia or other country-specific domains, updating DNS records is necessary when managing services such as websites and emails. This can be done through the Domain Management Portal if your domain is using the Webnic Registrar name servers: ns1.ezydomain.com and ns2.ezydomain.com.
How to upgrade or downgrade my Cloud instance? You can easily upgrade or downgrade your instance through the customer portal. For detailed instructions, please refer to the following guide: How to Resize a Cloud Instance. If you require further assistance, please submit your inquiry via https://www.ipserverone.com/contact-us-via-chat/, and one of our sales consultants will reach out to
FAQ: What are the charges if I have exceeded 1TB network usage? Pricing Calculation for Data Usage Exceeding 1TB Once you exceed 1TB, the following pricing applies: 1 TiB to 10 TiB: MYR 0.44 per GiB 10 TiB to 50 TiB: MYR 0.31 per GiB 50 TiB and above: MYR 0.30 per GiB Note: The