Why am I unable to access MYNIC Selfcare? Please note that the MYNIC Selfcare portal is no longer available for individual password management, as control has been centralized. All .MY and .COM.MY domain names are now fully managed through IP ServerOne’s Customer Portal. Within the Customer Portal, you can easily update your nameservers, modify
How to check who is the domain provider for my domain name? If your domain ends with .my, you can refer to this link: https://mynic.my/whois#suggestedresult For other top-level domains (such as .com, .asia, .net, or any domain other than .my), you can check: https://iwhois.webnic.cc/jsp/whois_captcha.jsp
How do I calculate data transfer when exceeding 1TiB? IP ServerOne’s network bandwidth/data transfer is provided for FREE for the first 1 TiB of usage and is refreshed every month. However, if your usage exceeds this amount, the subsequent charges are as follows: 1 TiB ~ 10 TiB || MYR 0.44 per GiB 10
How do I check my remaining Cloud Credit balance? To get started, log in to IP ServerOne’s Customer Portal using the registered email address. Once logged in, navigate to the left-hand menu, click on NovaCloud, and select Instance. Your remaining balance will be displayed on the right side of the page. If your balance
What is the ideal time to initiate a domain name transfer? It is recommended to initiate a domain transfer 7 days before the expiry date to ensure a smooth transfer process without interruption. If the domain transfer is initiated during this 7-day period, there is a possibility that the transfer could be canceled or
Can I transfer my Cloud Credit to another account? Once the points for Cloud Credit has been top-up in your account, it is no longer transferable nor refundable.
Can I get a refund for my Cloud Credit? Cloud credit is non-refundable. Once purchased, the credits are applied to your account for use with its designated solely for services that require a deduction from the credit (Instances, Object Storage, DNS Hosting and any services under NovaCloud).
I received a Cloud Credit alarm reminder, what should I do? If you top-up your points for Cloud Credit through Customer Portal, the alarm reminder indicates that your cloud credit is low. It’s important to ensure that your credit balance is sufficient because once it reaches the minimum amount, it may interrupt your services.
Can I turn off the Cloud Credit alarm reminder? The Cloud Credit alarm serves as a prompt to ensure your cloud services have ample credit for continuous operation and cannot be turned off or deleted. However, you can create your own custom alarms with different thresholds, which you can turn off or delete at any
What is the use of Cloud Credit? Cloud Credit, now referred to as Credit Point, is used to pay for various services under the NovaCloud platform: Cloud Instances Object Storage DNS Hosting Data Transfer Other NovaCloud-related resources All service usage charges will be automatically deducted from your available Credit Point balance. To help manage your