I did not receive any notification for renewal, and now my account is deactivated. What should I do? If you find any outstanding invoices, please make the payment to settle the amount, which will allow your account to be reactivated. If the invoice remains unpaid, your account will be defaulted, and you will no
Can I make bank transfer for payment? Definitely! You may refer to the IP ServerOne’s invoice for the bank account details, which located at the bottom. After making your payment, send the payment slip to billing@ipserverone.com to expedite processing. Note: Be sure to include the invoice number, domain name, or subscription name for our
I forgot to pay for my Jaring email, and now my email is suspended. What should I do? You may proceed to make the renewal payment for your Jaring service as soon as possible. This is to ensure that your Jaring email service does not fall for pending termination. If you would like to make
I missed my domain renewal but I’ve just made it. Can you help me refresh the DNS? If your domain has been expired for less than 24 hours, the DNS will refresh immediately. However, if your domain has been expired for more than 24 hours, it may take between 2 to 24 hours for
Why is my domain already suspended if its expiry date is today? If your domain’s expiry date is 01/01/2024, it will be automatically suspended at 12:00 AM on that date if no renewal has been processed. Hence, any services linked to that expired domain will be affected as well. We recommend ensuring your renewal
Can I still renew my domain name if it has expired? Yes, you can renew your domain name even if it is in an expired status. Please note that the expired status lasts for 40 days after the expiry date. If your domain has exceeded this period and entered Redemption Grace Period, a reactivation fee
Can I request to change the billing address on past invoice? Once an invoice has been paid, we are unable to make any amendments to the information. If you need to update any details, please do so through IP ServerOne’s Customer Portal before invoice is generated. Additionally, please ensure that there are no pending proforma
How do I manage my .MY domain? You can easily manage your .MY domain name through IP ServerOne’s Customer Portal at https://portal.ipserverone.com. Once logged in, navigate to Domain under My Services, click View for the domain you wish to manage, and then select Manage. If you need to update your nameserver or WHOIS details,
How to migrate in my domain to IP ServerOne? Ensure your domain is active and that the transfer is initiated at least 10 days before the expiry date. Your current domain provider must unlock the domain, disable WHOIS privacy, and provide you with the EPP code. Once you have the EPP code, please send
How do I migrate out my domain to new provider? To migrate out a domain name, you may refer to this guide: https://www.ipserverone.info/knowledge-base/how-to-transfer-out-domain-from-ip-serverone/ If you wish to migrate out your hosting (email & website), please back up all your data to prevent loss during migration. Do ensure to update your DNS records to point