Contact Us form not responding when verifying CAPTCHA If you are experiencing issues with the Contact Us form (for example, the CAPTCHA not responding or failing to verify), please reach out to us at cs@ipserverone.com or submit a ticket through IP ServerOne’s Customer Portal. Our support team will investigate the matter and assist you further.
Is your DNS server down? How to check? If you are unable to access websites, you may wonder if the issue is caused by your DNS server. DNS (Domain Name System) is what translates domain names like google.com into IP addresses so your browser can load the website. Here are some ways to check
Late payment charge To ensure timely payments and uninterrupted services, a late payment charge will apply to any overdue invoices. A 1.5% monthly fee will be imposed on the outstanding balance starting from the invoice due date until the payment is received in full. Example If your outstanding balance is RM1,000 and payment is
How to disable object storage? If you wish to disable your Object Storage, please ensure the following conditions are met first: Your bucket is empty (no items stored). Your bucket is set to Public. You have active cloud points. If these conditions are not met, you may encounter the following error messages: Bucket
I want to pay using credit card but got a message saying there is a linked card. What should I do? If you see this error message, here’s how you can fix it: Check your account Check your payment method under My Account if there is any card saved or linked. If you
How to revoke SSL order? You can request to revoke (cancel) your SSL certificate under these conditions: Within 7 days from the date you received the SSL certificate from us, OR If there is a problem with the SSL certificate. To request a revoke, simply: Submit a support ticket through the Customer Portal, OR
How to rename project name? At the moment, renaming a project for your Instance is not available. Once a project name has been registered, it will remain permanent until the project is deleted. However, you do have the option to rename your Instance. This allows you to better organize and identify your resources without affecting
How to buy additional IP address and add in my Nova Cloud VM? To purchase additional IP addresses for your Nova Cloud VM, please follow these steps: Send an email to our Sales team at sales@ipserverone.com. In your email, kindly include the following details: Your current server IP address Your server ID (SSID) or
What are the prices for hosting with proxmox ve? The pricing for Proxmox VE (Virtual Environment) hosting depends on the number of nodes you subscribe to with us. As a general guideline, the cost ranges from RM3,500 to RM15,000 per month, based on factors such as: The number of nodes Resource allocation (CPU, RAM,
Can you recommend Cloud plan for CCTV storage? We do recommend using our S3-compatible cloud storage solution to store your CCTV footage. It offers scalable, secure, and cost-effective storage that supports continuous video recording and easy access to archived footage. To provide the most suitable recommendation, we kindly ask you to share more