Can my domain be released? The term “release” can refer to different scenarios. Please check the options below to see which applies to your request: Reactivating an Expired Domain After Renewal: If your domain has expired and you have already renewed it, the reactivation process depends on the domain registry. Some domains may be automatically
I have a renewal reminder but cannot find the invoice. Renewal reminder emails do not include an attached invoice. However, you can log in to the Customer Portal and check your Proforma Invoice or Tax Invoice under the Billing & Payment section. Click here to log in to the Customer Portal For domain renewal reminders,
Does NovaCloud come with an installed OS, or do I need to set it up myself? NovaCloud provides an installed operating system, but it depends on how you create your instance: Creating an Instance from an Image: If you create an instance using an image, the operating system you selected will be installed automatically. Creating
How can I contact the Data Center Manager or Operations Manager? If you need to reach out regarding Data Center or Operations-related matters, you can contact us through the following channels: General Line: You may call our Customer Support team at +603 2026 1688 for assistance. Email Us: Send an email to support@ipserverone.com, and our team will
How much NovaCloud hosting charges? The cost of NovaCloud hosting depends on factors such as storage, instance size, and type. You can choose between a pay-per-use model, where you’re charged hourly, or a subscription-based option, which can be monthly. To estimate your NovaCloud costs, you can use IP ServerOne’s cloud calculator here.
Why is the Proceed to Pay button disabled when trying to renew my domain with a credit card? If the Proceed to Pay button is disabled while attempting to renew your domain via the Customer Portal, it could be due to the following reasons: Pop-Up Blocker Enabled: If your browser’s pop-up blocker is enabled, it
How to print Network Bandwidth usage report? Currently, our Customer Portal does not have a built-in feature for printing the Network Bandwidth usage report. However, here’s how you can access and print the information based on your service type: For Hourly Cloud Services: Log in to the Customer Portal. Navigate to the Network tab to
What does the GiB unit mean in data transfer pricing? The unit GiB (Gibibyte) is used to measure data transfer in a binary format. It is part of how we calculate charges when you exceed your free 1 TiB (Tebibyte) data transfer limit. When your free 1 TiB is fully used, charges apply based on
What is IP ServerOne Tax Identification Number? IP ServerOne Tax Information number is C20320005050
I forgot my User ID login detail for Customer Portal. If you’ve forgotten your User ID for the Customer Portal, here’s what you can do: Try the Forgot Password Option: Click on the Forgot Password link on the login page. Enter your email address. If your email address is registered in our system, you’ll