Are there any additional costs for 24/7 support or managed services? While 24/7 technical support is included with most of our core services, managed services are available as optional add-ons and may incur additional charges based on the level of support and customization required. IP ServerOne offers four managed service plans to cater to varying
Is Acorn Recovery included in all of your plans? Acorn Recovery is not included by default in all plans. Instead, it is available as an add-on service that can be integrated with selected IP ServerOne services, such as: NovaCloud Hosting Private Cloud Colocation Bare Metal Solution This service is ideal for businesses that need reliable
What is the contact details to contact for abuse or legal? If you have any concerns, complaints, or abuse-related issues, you may submit a ticket through our Technical Support via the Customer Portal. Alternatively, you can email your report to support@ipserverone.com, and kindly CC legal@ipserverone.com for matters that may involve legal attention.
Is your GPU hosted in Malaysia? Yes, NovaGPU by IP ServerOne is fully hosted in Malaysia. This local hosting ensures lower latency, faster data access, and compliance with Malaysia’s data sovereignty regulations. By keeping your data within the country, you benefit from improved performance and adherence to local compliance standards. For more information, please visit
How is storage cost calculated in NovaGPU? Disk usage charges in NovaGPU are calculated hourly, based on the total disk space you allocate to your instance. For a detailed breakdown of the pricing structure, please refer to NovaGPU calculator: https://nova-calc.ipserverone.com/ Feel free to reach out to us as well at https://www.ipserverone.com/contact-us-via-chat/
Is the Windows server license fee included when I select Windows OS using the NovaCloud calculator? Yes, the total charges shown in the Nova Cloud calculator already include the Windows Server license fee. If you already have an account and available Cloud Points, you can easily view a detailed breakdown of the charges when creating
Is there any start-up cost for using NovaGPU? No, there’s no start-up cost at all! You don’t need to buy any expensive hardware or commit to long-term contracts. NovaGPU works on a pay-as-you-go basis, starting from just RM1.96 per hour — so you only pay for what you use. To get started smoothly, we recommend
What is included in single GPU plans? Our single GPU plans are designed to deliver dedicated, high-performance resources tailored for AI development, deep learning, and other compute-intensive workloads. Each plan includes: A dedicated GPU (options include RTX 3090, RTX 4090, or H200 NVL) A powerful CPU, ranging from 8-core to 32-core configurations High memory capacity,
FAQ: Is there any support available if I face issues with NovaCloud? Yes, absolutely! If you run into any issues or need assistance with NovaCloud, our Support team is here for you 24/7. You can reach us by calling +603 2026 1688 anytime, day or night. Prefer email? No problem — just drop us a
FAQ: How Can I Get My Own Domain and Custom Email Address? Having your own domain and email address (like you@yourdomain.com) adds a professional touch, whether it’s for business or personal use. Here’s how you can get started with IP ServerOne: Step 1: Register a Domain NameFirst, choose and register your desired domain name (e.g.,