Can I change the IP address of my nameserver? It depends on the type of nameserver you are using: Custom / Child Nameservers (Glue Records) Example: ns1.yourdomain.com → points to an IP address Yes. If your nameserver is registered under your own domain, the registrar can update the IP address (glue record) for you. This
May I know the hourly rate, rounded to the nearest hour? The hourly rate may vary depending on the operating system (OS) and the storage space allocated to your instance. Hourly pricing is calculated based on the actual duration your instance remains active, and you are only charged for the time used. For a
Why does Cloudflare still show my old nameservers after I updated them? When you update your nameservers, it can take 24–48 hours (sometimes up to 72 hours) for the changes to fully update across the internet (DNS propagation). Until then, some systems may still display your old nameservers. If it’s been more than 48
How can I request a formal appointment letter stating that IP ServerOne is our hosting provider? If you require a formal appointment letter confirming that IP ServerOne is your hosting provider, you may request it directly from our Sales Team. How to Request Send an email to sales@ipserverone.com. Please include the following details to
Contact Us form not responding when verifying CAPTCHA If you are experiencing issues with the Contact Us form (for example, the CAPTCHA not responding or failing to verify), please reach out to us at cs@ipserverone.com or submit a ticket through IP ServerOne’s Customer Portal. Our support team will investigate the matter and assist you further.
Is your DNS server down? How to check? If you are unable to access websites, you may wonder if the issue is caused by your DNS server. DNS (Domain Name System) is what translates domain names like google.com into IP addresses so your browser can load the website. Here are some ways to check
Late payment charge To ensure timely payments and uninterrupted services, a late payment charge will apply to any overdue invoices. A 1.5% monthly fee will be imposed on the outstanding balance starting from the invoice due date until the payment is received in full. Example If your outstanding balance is RM1,000 and payment is
How to disable object storage? If you wish to disable your Object Storage, please ensure the following conditions are met first: Your bucket is empty (no items stored). Your bucket is set to Public. You have active cloud points. If these conditions are not met, you may encounter the following error messages: Bucket
I want to pay using credit card but got a message saying there is a linked card. What should I do? If you see this error message, here’s how you can fix it: Check your account Check your payment method under My Account if there is any card saved or linked. If you
How to revoke SSL order? You can request to revoke (cancel) your SSL certificate under these conditions: Within 7 days from the date you received the SSL certificate from us, OR If there is a problem with the SSL certificate. To request a revoke, simply: Submit a support ticket through the Customer Portal, OR