Check email status

To assist you better, could you please clarify which email status you are referring to? Are you:

1. Checking the status of an email you sent to our support team, or

2. Inquiring about the status of your email subscription (e.g., whether it is active or expired)?

Providing this clarification will help us respond more accurately.

• If you’re checking on an email or support request sent to our team, please refer to this guide: Can you check the status of my ticket.

• To check your email subscription status, log in to the Customer Portal and click on My Services from the left-hand panel.

If you need further assistance, feel free to contact us at 03-2026 1688, our team will assist you accordingly.