Can I transfer my expired domain to another provider? If your domain has entered expired status, it cannot be transferred to another provider, and updating the WHOIS information will not be allowed until the domain is renewed. To facilitate a smooth transfer of your domain, it must be renewed first.
FAQ: Can I purchase a new domain and point the A records to my existing domain or hosting server? Absolutely! You can purchase a new domain and easily point its A records to your existing domain or hosting server. Just follow these steps to get started: Purchase the new domain and use the same nameservers
What should I do if I encounter issues with the payment gateway? If you see the error messages “OOPS! PENDING PAYMENT – Our system indicates that you have a pending payment. Please wait while the payment is being verified” or “THERE WAS A PROBLEM WITH YOUR REQUEST – One or more items are awaiting
How to terminate my services with IP ServerOne? I have a 12-month contract. If I decide to terminate in the 11th month, what is the process? Our policy requires a 60-day advance notice for termination. If the 60-day notice is provided: You will only need to settle the remaining balance of your contract, after
FAQ: How to make payments or renew services as a secondary user? When you are assigned as a secondary user, you will receive your own Customer Portal login to assist in managing the primary account. Follow these steps to make payments or renew services: Log in to your Customer Portal using your secondary user credentials.