Why Can’t I Add a DNS Record? If you’re unable to add a DNS record, it could be due to several factors, including: Incorrect Record Format: Ensure that the DNS record you’re trying to add follows the correct syntax and includes all required fields. DNS Hosting Limitations: Some DNS hosting services may have limits on
How to Set Up Instances to Be Accessible by Public IP Assign a Public IP Address to security Assign the Public IP: Log in to your IP ServerOne portal. Navigate to the NovaCloud > Security Groups section. Add the public IP address add you want access your instance. Note: For mor information, you may refer to
Introduction Reformatting a server involves erasing all data and resetting it to its original state. This process ensures optimal performance, removes potential malware, and prepares the server for new configurations. Reformatting a server is crucial for maintaining its efficiency, security, and reliability. It is especially useful for administrators addressing performance issues, security breaches, or system
Introduction The article explains how to set up a catch-all email account in DirectAdmin. A catch-all account is used to receive any emails sent to an invalid or nonexistent address under a domain. This is helpful for ensuring that no important emails are missed due to incorrect addresses. Prerequisites DirectAdmin account with access to
Introduction This guide is intended for users who wish to create a new subdomain using DirectAdmin. Whether you’re a beginner or an experienced website administrator, this step-by-step guide will help you easily add a subdomain to your existing domain. The article covers the process of creating a subdomain, when and where this information is applicable,
Introduction This guide explains how to purchase a remote backup service to ensure your data is securely stored and easily recoverable in case of data loss, hardware failure, or a cyberattack. Remote backup services provide a reliable solution for maintaining data redundancy offsite. This guide is intended for customers looking to add a remote backup
Introduction Cloud Instances allow you to deploy virtual machines quickly and efficiently using your cloud resources. If you have an existing volume, you can use it to create a new Cloud Instance, saving time and resources. However, it is crucial to ensure the existing volume is bootable—that is, it contains a valid operating system or
Introduction In SmarterMail, user impersonation allows administrators to access individual user accounts directly for troubleshooting or management purposes. This feature is essential for quickly resolving user-specific issues without needing to know their password. This guide explains how administrators can impersonate a user in SmarterMail, allowing them to troubleshoot, configure settings, or review account activities on
Introduction As your data grows or application demands increase, expanding the storage capacity of your cloud instance becomes a crucial task. Fortunately, the customer portal offers a simple and efficient way to extend your instance’s volume without downtime. This guide will walk you through the steps to safely increase your volume size using the NovaCloud
FAQ: Wildcard SSL Certificates What does a wildcard SSL certificate cover? If you purchased a wildcard SSL certificate for *.yourdomain.com.my. The SSL will secure all first-level subdomains of yourdomain.com.my. For example: sub.yourdomain.com.my api.yourdomain.com.my mail.yourdomain.com.my However, it will not secure (second-level subdomains): www.sub.yourdomain.com.my domain.sub.yourdomain.com.my Why doesn’t yourdomain.com.my work with my wildcard certificate? The