Can my service or orders be reassigned to a new email? Yes, your services can be reassigned to a new email, but the process depends on your request: If you want all services under your current account to use a new primary email, please send a request from your current registered email to cs@ipserverone.com or
Can I transfer my service orders to another email account? May we confirm for service order if you are referring to the services you have purchased under your account, and whether you intend to change the ownership from the current email to another email? If there is only one service under the account, or if
What steps should I take if I have already clicked on a link in a scam or spam email? If you have clicked on a suspicious link, we recommend taking these immediate steps: Do not provide any personal or login information on the page. Change your account passwords right away, especially if you entered any
What should I do if I receive a scam message or email? If you receive a suspicious or scam message, please do not click on any links or provide any personal information. You may forward the message to support@ipserverone.com if you would like us to verify it, and our team will reconfirm for you.
How can I check if my phone number is blocked due to too many verification attempts for Portal verification? Your phone number is not blocked on our side. However, in some cases, your line provider may restrict or fail to deliver the verification SMS. If you are still unable to receive the verification code, please
Introduction Monitoring network usage is an important aspect of managing cloud resources efficiently. To help customers avoid unexpected overage charges or downtime, the Customer Portal provides a built-in alarm system that tracks data transfer usage. By default, every customer account is automatically assigned a network usage alarm. This default alarm is triggered once bandwidth utilization
Introduction Swapping public IP addresses between cloud instances is a common networking operation that helps in minimizing downtime during infrastructure changes, software upgrades, or troubleshooting. This guide outlines the process of swapping IPv4 addresses between instances via the Customer Portal on NovaCloud or NovaGPU. The ability to swap IP addresses is particularly beneficial for users
Can I reopen or create a new account using my old JARING email account? Yes, you can register a new account with your old Jaring email address. Please note that it will be a fresh account and will not contain any of your previous emails or data. If you wish to reactivate your Jaring email,
Who is IPServerOne founder? The founder of IP ServerOne Solutions is Lee Cheung Loong, who established the company in 2003
Introduction This Knowledge Base article provides a simple guide to creating public keys in the IP ServerOne Customer Portal for use with your Cloud Server. Public key authentication allows you to log in securely without using a password, reducing the risk of unauthorized access. Once generated, the public key can be attached to your Cloud