How can I cancel an unsuccessful payment in the Customer Portal? You can cancel a pending or unsuccessful payment if the transaction failed due to incorrect card details, interrupted processing, a need to change payment method, or issues with Business-to-Business payment approval. To cancel it, you can simply do it through the customer portal:
📝 Introduction Adding a personalized email signature helps you maintain professionalism and provide essential contact information automatically in every email. This guide will walk you through the steps to create or update your signature in Roundcube Webmail. ✅ Prerequisites You must have access to Roundcube Webmail. Your email account should be active and properly set
How to upgrade the server? Upgrading your server depends on the type of service you are using. If you are using a Nova Cloud server, you can conveniently perform the upgrade through our Customer Portal. After logging in, simply follow the step-by-step instructions provided in this guide: How to Resize Cloud Instance, which explains
Do you provide a test server? If you’re interested in exploring and evaluating our cloud server capabilities, you can start with our Nova Cloud service. It is a prepaid platform that allows users to test and experience our cloud infrastructure by topping up a minimum of 50 points. This gives you the flexibility to
Are there any additional costs for 24/7 support or managed services? While 24/7 technical support is included with most of our core services, managed services are available as optional add-ons and may incur additional charges based on the level of support and customization required. IP ServerOne offers four managed service plans to cater to varying
Introduction Roundcube is a browser-based webmail client used in cPanel hosting. Over time, you may experience display glitches or slow loading due to cached data stored in your browser. Unlike some apps, Roundcube does not have a built-in “Clear Cache” button. Instead, the recommended method is to clear your browser cache to resolve these issues.
Introduction This guide provides a comprehensive step-by-step process on how to reset a SmarterMail email account password and unsuspend the account. This is useful for individuals who have forgotten their password or had their account locked due to security reasons, allowing them to regain full access to their email services. Prerequisite Access to SmarterMail with
Introduction Login Keys in DirectAdmin allow you to generate secure API or user access tokens without needing to share your actual account password. These keys are useful for automation scripts, third-party integrations, and remote API requests, especially when operating in a secure environment. This guide will walk you through the process of creating a Login
Where is your company located? IP ServeOne’s office is located at: IP ServerOne Solutions Sdn Bhd Unit 21-03, Level 21, IMAZIUM, No. 8, Jalan SS 21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan.
Is Acorn Recovery included in all of your plans? Acorn Recovery is not included by default in all plans. Instead, it is available as an add-on service that can be integrated with selected IP ServerOne services, such as: NovaCloud Hosting Private Cloud Colocation Bare Metal Solution This service is ideal for businesses that need reliable