Is DDoS protection included with NovaCloud? Yes, NovaCloud includes basic DDoS protection at no extra cost. This means if someone tries to overload your server with fake traffic (a DDoS attack), the system can handle up to 5 Gbps of that bad traffic to keep your services running smoothly. If you need stronger protection—for example,
Are your buildings GBI (Green Building Index) certified? Yes, IP ServerOne’s data centers are Green Building Index (GBI) certified. Both the CJ1 Data Center in Cyberjaya and the AIMS facility in Kuala Lumpur have earned this certification, which recognizes buildings designed to be energy and water-efficient while minimizing environmental impact. This certification reflects IP ServerOne’s
Do you have a webinar to guide us through server setup? We currently do not offer a live webinar. However, you can easily access our step-by-step NovaCloud User Guide on our website:NovaCloud Setup Guide (Simply scroll down to our Resources Corner: NovaCloud Made Simple to get our User Guide) Or, if you prefer watching a
Is the data transfer limit applied per account or per instance? The data transfer limit is applied per customer account, not per instance. This means that if you have multiple instances (e.g., 4 instances) under the same account, the data transfer usage from all instances will be combined and counted toward a shared quota.
Why is storage cost expensive? Our storage pricing reflects the quality, performance, and reliability we provide. Here are a few key reasons: High Availability & RedundancyYour data is safeguarded with built-in redundancy and regular backups to minimize the risk of data loss. This high level of reliability requires additional infrastructure, which contributes to the
What is an instance? An instance is a virtual server that runs in the cloud, acting like a virtual computer. It can be used for many purposes such as hosting websites, running applications, storing data, managing databases, developing and testing software, and more. It’s a flexible and scalable solution that simplifies deployment—taking only a
How do I add an email to receive notifications from IP ServerOne? To add an email for notifications, you can delegate access to that user through the IP ServerOne Customer Portal. Here’s how: The primary user needs to log in to https://portal.ipserverone.com. Click your username (top-right) > My Account. Select Delegate Access. Enter the
Do you offer promotional or free credit for a trial? Currently, we do not offer free credits or trial promotions by default. If you’re interested in testing our services, feel free to contact our sales team by filling up this contact form: https://www.ipserverone.com/contact-us-via-chat/ or email us at sales@ipserverone.com. Our Sales team will be happy to explore
Introduction In certain scenarios, you may want to temporarily suspend email functions for a specific email account — such as when troubleshooting spam, enforcing storage limits, or disabling a compromised mailbox. This guide will walk you through how to configure email restrictions in cPanel, including blocking login access, incoming mail, or outgoing mail, without deleting
Intorduction Monitoring the health and usage of your server’s storage is a critical part of system maintenance and proactive issue prevention. Disks — whether HDDs, SSDs, or NVMe — can silently accumulate wear and errors over time, leading to performance degradation or even unexpected data loss if not detected early. By integrating HetrixTools’ lightweight server