Introduction This guide explains how to download a complete list of all accounts (domains and their details) from WHM (WebHost Manager) in CSV format. This feature is useful for administrators who need to maintain records, perform audits, or analyze account data. Prerequisites Access to WHM with root or reseller privileges. Basic familiarity with WHM’s
What if the pending transaction doesn’t appear in the portal? In rare cases, a pending transaction might not show up under the Pending Transaction tab even though the payment was not completed. This is usually because the payment gateway did not capture it properly. If this happens, please contact our billing team at billing@ipserverone.com,
Pending transaction A pending transaction occurs when a payment attempt through the Customer Portal fails to complete due to issues such as incorrect payment details, internet disconnection, or closing the browser mid-process. In such cases, the payment gateway may flag the transaction as “processing,” which prevents you from making another payment attempt immediately. The
Why can’t I remove my fax number? The ability to remove your fax number depends on the platform you’re using. Kindly clarify which platform you are referring to. If you are trying to remove the fax number from your Customer Portal, you may do so by following these steps: Log in to the Customer
How can I request domain pointing assistance? Domain pointing support is provided based on the DNS hosting provider you’re using, which depends on the name server set for your domain. IP ServerOne can assist with domain pointing only if your domain is using one of our name servers. Please refer to the scenarios below:
Do you provide monitoring and performance tuning? We do provide both monitoring and performance tuning as part of our managed private cloud services, which are available if you subscribe to our Managed Services. With Managed Services, we offer: Monitoring: We continuously monitor your server’s availability, resource usage, storage capacity, backup jobs, hardware health, and
How can I check on a technical issue on behalf of my client? You may assist your client with technical issues if you are an authorized contact for their account, or if your client has delegated you as a secondary user, particularly as the technical contact. If you have been assigned a technical role, you
How to upgrade my current plan? The upgrade process depends on the type of service you are using. Please refer to the relevant section based on your service: For or DNS Hosting:You can easily upgrade or downgrade your DNS hosting plan based on your requirements through our Customer Portal. After logging in, simply follow
I want to update the nameserver for .edu.my but error shows “This feature is not supported for this domain”. At the moment, .edu.my domains are fully managed by MYNIC, the official registry as they took back full control of all .edu.my domains and is currently not partnering with any registrar to handle them directly. Because
Can I transfer my domain from Godaddy? Yes, you can transfer your domain from GoDaddy to another provider, including IP ServerOne. If you wish to transfer your domain to IP ServerOne, please follow the steps below: Obtain the Authorization Code (EPP Code):Log in to your GoDaddy account and retrieve the EPP code for the