🛠️ FAQ: Why Can’t I Install the Latest PHP Version on My Server? I’m trying to latest PHP (PHP 8.x) but it’s not available. Why? If you’re using DirectAdmin and can’t install the latest PHP version (like PHP 8.2), it’s most likely because your server is running an outdated operating system (OS). While DirectAdmin can
Why was my domain flagged for malicious or phishing activity? Your domain may have been flagged because it was found to be involved in suspicious or harmful activity, such as: Hosting phishing content Distributing malware or viruses Redirecting users to unsafe websites Violating WebNIC’s Acceptable Use Policy or applicable laws According to WebNIC’s policy, if
📧 FAQ: Email Cannot Login (cPanel) Why can’t I log in to my email account via cPanel or webmail? There are several common reasons why an email account may fail to log in through cPanel or webmail on our hosting servers. Below are key areas to check: 1. Incorrect Email Address or Password Double-check that
Introduction In DirectAdmin, email accounts may be automatically blocked by the BlockCracking plugin if they are suspected of sending spam or if they exceed sending limits. This automated mechanism is meant to protect the server’s IP reputation and prevent the blacklisting of outgoing mail servers. When this occurs, users may notice that their email accounts
Introduction Suspending a cPanel account is a common administrative task used to restrict access due to overdue payments, abuse, or security concerns. However, once the issue is resolved, unsuspending the account is just as important to restore normal operations for the user. In this guide, we’ll walk you through the steps required to unsuspend a
Why can’t I generate a proforma invoice from the dashboard? The dashboard’s “Renew Now” button is designed to bring you directly to the Pending Payment page for immediate payment, and does not generate a proforma invoice. If you require a proforma invoice before making payment, you will need to generate it manually from the Billing
How many email addresses can be created per domain? The number of email addresses you can create per domain depends on the email hosting plan you subscribe to. Each plan comes with different limits based on its features and capacity. For the SmarterMail Multi-Tenant plan, please note that only one domain is allowed per plan.
Introduction Suspending an email account in DirectAdmin is useful when you need to temporarily disable email access for a specific user without deleting the account. This prevents the user from sending or receiving emails until re-enabled. This guide will walk you through the steps to suspend an email account using the Evolution skin in DirectAdmin.
Is it possible to purchase a server instead of renting or subscribing? Server hardware purchases are available only for Bare Metal Servers. Other server types, such as GPU servers, are currently offered on a subscription (rental) basis. This approach allows us to provide flexible and scalable solutions with continuous support, maintenance, and hardware upgrades.
Can I buy the GPU server directly instead of renting? Currently, our GPU servers are available for rest and not for direct purchase. This allows us to provide flexible, scalable solutions with ongoing support, maintenance, and hardware upgrades. If you have specific needs or would like to explore long-term arrangements, you may provide your